User guide

Chapter 9: Call Recording Configuration
100 MAXCS ACC 6.7.1 Administration Manual
• calleeID is the target number or trk(bbcc)
• workgroupID is the workgroup number for a workgroup call, or ext for extension
call
• DNIS is the DNIS number or NA for no DNIS number
• sessionID is the CDR session ID
Configuring Call Recording
To configure system-wide call recording, including centralized recording for multiple
gateways, you can either click the Recording button on the toolbar or select System >
Call Recording Configuration.
Figure 46. Recording Configuration window
Note: Call recording options for specific extensions/workgroups can be set up on the
General tab of Extension Configuration and Workgroup Configuration,
respectively.
1. Select the Enable Centralized Recording check box.
2. Select a Recording Type from the list.
3. In the Central Location field, browse for the directory you want to set as the des-
tination folder and path for saving the call recordings.
Important: If you are using FTP protocol, the FTP server must be installed and
configured properly on the same machine as the Central Location
directory.
An FTP folder must be created for the Central Location, so that it can
be fully accessible through FTP.
The FTP Path must be pointed to the Central Location.
Note: For Windows 2003/2008 Server users who are using a remote shared direc-
tory: Refer to “Using a Remote Shared Directory” on page 101.
4. If you are using multiple gateways, and you are not using network attached storage,
check Gateways Use FTP Protocol to Transmit Recorded Files to Central
Location.