User guide

Chapter 8: Multilingual Configuration
94 MAXCS ACC 6.7.1 Administration Manual
Enabling Multilingual Support in the Auto Attendant
After you have recorded phrases and added a reference to their directories in the
Multilingual Configuration > Language tab, as described earlier, you are ready to
enable multilingual support in the auto attendant.
1. Select System > Multilingual Configuration > AA tab.
2. From the list at the left, select the AA you want to configure.
3. Check the Enable Multilingual Support check box. The Multilingual Enabled
column changes to TRUE.
4. In the Language Setting group of fields, check the Language Selection Prompt
check box.
5. Choose the prompt that lets the caller select a language.
6. Beside each appropriate number, select a language from the list that corresponds to
the phone key the user would press to hear that language. (For example, “For
English, press 1; for Spanish, press 2...”)
7. Click Apply if you have more work to do in the configuration screen, or click OK to
accept the changes and close the screen.
Note: This configuration is on top of the regular AA configuration. The system will exe-
cute the regular AA action items after a language preference is selected by the
caller.
Configuring the Extension
Extension users have a default language configured, and that language is always used
for them whenever they hear a prompt on their extension. The default language is as-
signed in Extension Configuration > General tab.