User guide

Chapter 8: Multilingual Configuration

92 MAXCS ACC 6.7.1 Administration Manual

• Enable the extension user to change the preferred language for the extension by

using a feature code #12, if desired.

• Configure the Language Setting in DNIS, if desired.

Creating Language Phrase Packages

For each set of phrases you want in a different language, you need to have phrases re-

corded in that language. See “Using Professionally Recorded Phrases” on page 88 for de-

tails. Each language’s phrase package must contain phrase files, and two text files: one

text file that lists syntax rules for numbers, and one that lists syntax rules for sentence

structure, since these vary from language to language.

The phrase files will have the exact same name/number as in the default language di-

rectory and will be part of the same AA, but they will be stored in a different directory.

Note: AltiGen authorized distributors in each country will perform localization proce-

dures to create language packages, including syntax rules for numbers and sen-

tence structure for their local market. For international customers, please contact

the authorized AltiGen distributor in your country to obtain localized language

phrases.

Storing Language Phrase Packages

Additional language phrases (system and custom) and syntax styles need to be copied

to the correct directory before system startup, so that the system can recognize them.

If they are added after system startup, MAXCS needs to be shut down and restarted,

before the directories are recognized.

Figure 41 illustrates the directory storage structure for language phrases.

Figure 41. Storage structure for multilingual phrases

The directories Lang1 and LangCustom contain the phrases of the system default lan-

guage.

Phrases for language X should be saved in a pair of directories: Lang_X and

LangCustom_X

. Lang_X stores the phrases required by the system, and LangCustom_X

stores your custom phrases.

For example, to add a language for Mexico, you need to create two directories:

• Lang_Mexico

• LangCustom_Mexico