User guide

Chapter 7: Auto Attendant Configuration
88 MAXCS ACC 6.7.1 Administration Manual
Recording Custom Phrases from the AltiGen Phone
Note: If you have an AltiGen SDK license, you can use the AltiGen Custom Phrase Man-
ager discussed in “AltiGen Custom Phrase Manager” on page 383. This application
has a graphical user interface that makes recording phrases easier.
When you create custom phrases from the AltiGen phone, keep a record of phrase num-
bers and the corresponding phrases so that if a phrase needs to be changed, the correct
phrase number is readily available.
1. Log in from any telephone on the system by dialing “###”, and entering the system
manager’s extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts or star (*)
to exit Phrase Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify
the phrase file to any meaningful name if you want.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the MAXCS system.
AltiGen provides the Voice File Converter utility to convert these files into the proper
MAXCS format (available from the Windows Start > Programs > MAX
Communication Server ACC > Utilities menu). Some recording studios provide the
conversion service for an additional fee. The converted file can then be used for an AA
or for a workgroup or huntgroup group setup.
1. Assign a prompt number to each prompt you would like recorded. Or give the prompt
a unique identifying name. AltiGen-supplied phrases are numbered, but phrases
don’t have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono
in the WAV format.
0294 Thank you for your patience. We should be with you soon.
0295
Thank you for your patience. We should be with you soon. For your conve-
nience, you may leave a message if you wish by pressing the # key on your
telephone and we will get right back to you.
0296
We apologize for the extended delay, but our current call load is abnormally
high. Remember, you may leave a message by pressing the # key on your
telephone and we will get right back to you.
0297
You may still wait if you prefer, but we suggest you leave a message by
pressing the # key on your telephone and we will get right back to you.
Phrase # Phrase