User guide

Chapter 7: Auto Attendant Configuration
MAXCS ACC 6.7.1 Administration Manual 87
• Web Call Response Timeout – The length of time the system will wait for digits
after responding to a Web call before timeout.
Making Auto Attendant Assignments
Once the AAs are set up, you can use them in various in-call routing situations—trunk,
DNIS, caller ID, in-call routing, and an answering option for an extension or workgroup.
For example, for trunk /AA assignments, see “Incoming Call Routing” on page 159. For
extension or group assignments, see “Setting Answering Options” on page 198.
Phrase Management
You may want to record unique phrases to customize an AA or a group. When the system
is configured to have the AA answer incoming calls, callers hear a customized greeting.
For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales.
Press 2 for technical support.
Press 3 for accounts payable.
Press 0 to reach the operator.
To repeat this menu, press star (*).”
An example of a group greeting phrase:
“Please hold; someone will be with you shortly.”
This section covers information on how to use pre-recorded phrases, record custom
phrases, and use professionally recorded phrases.
Using Pre-Recorded Prompts
MAXCS provides ready-to-use pre-recorded phrases. Phrase 0001 is the default AA
greeting at the root menu level. Phrases 0291 through 0297 are phrases used for group
queue prompts. Select the phrase you want to use in the Prompt field. To hear the pre-
recorded phrases:
1. Use any phone to dial “###”, and log in with the system manager’s extension and
password.
2. Press 6 for the Phrase Management option.
3. Press 1 to review a phrase.
4. Enter the 4-digit phrase number from the list below to hear the phrase.
Phrase # Phrase
0001
(default)
Thank you for calling. If you know the extension of the person you wish to
speak with, please enter it now. To reach the operator, press 0 or simply
stay on the line.
0291
(default)
Please hold; someone will be with you shortly. For your convenience, you
may leave a message if you wish by pressing the # key on your telephone
and we will get right back to you.
0292 Please hold; someone will be with you shortly.
0293 We appreciate your call and will be with you as quickly as possible.