User guide

Chapter 7: Auto Attendant Configuration
86 MAXCS ACC 6.7.1 Administration Manual
Collecting Digits
When a caller selects the "Collect Digits" action item, a custom phrase is required to
advise the caller how many digits are required. The system will look at "Min Length" and
"Max Length" to determine if the collect digit action was successful or failed.
• If successful, the system executes the sub-level "&" action item.
• If failed, the system executes the menu item you define as a fail over action.
To use the Collect Digits action, select the Adv. - Collect Digits action, then set the
following parameters:
Figure 40. Collect digits
• Text Tag – A tag name, which is critical for the following operations:
• For CDR logging, the IVRData field will log the collected digits as "Tag=xxxxx".
For example, if tag is configured as "Account" and collected digits is "67663",
the CDR database will log "
Account=67663" in the IVRData field.
• For MaxAgent client display, the above example is displayed as
"Account=67663" on the View > IVRData section.
• For CDR Search, the above example is displayed as "Account=67663" on the
IVRData column.
• To display collected digits on the IP phone, you need to set the tag as "DISP"
(stands for "Display" and is case-sensitive. The Phone Display/Name Line of
the extension configuration needs to be configured as IVR Data (Display).
This feature supports inbound trunk calls only.
• Min. Length – The minimum length of digits to be collected.
• Max. Length – The maximum length of digits to be collected.
• PSTN Call Inter-Digit Timeout – The length of time the system will wait be-
tween collecting of digits before timing out.
• Inter-Digit Timeout after Max Length – The length of time the system will wait
after the maximum length of digits is collected.