IP 710 Phone™ User Manual 01/2007 4290-0012-5.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Telephony Features . . . .
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Basic Phone Operation . . . .
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
About This Manual This manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation • IP 710 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.
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CHAPTER 1 The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support. The main components of the phone are illustrated in the figures below and described in the table that follows each figure. 2 1 3 4-6 23 7 - 12 22 16 - 21 13 - 15 Figure 1.
2 Message Waiting Indicator Light* Blinks when a message is waiting or a call is coming in. 3 Programmable Keys* 1-15 15 programmable keys can be configured by the system administrator in AltiWare Administrator as a Busy Lamp Field (BLF) key, an AltiServ Feature Code key, an Admin Defined # key, a Line Park key, a Call Record key, a Workgroup Status key, or a User Defined # key. 4 Greeting* Greeting access button. 5 Activity* Activity code access button. 6 VoiceMail* Voice mail access button.
16 Release Releases a call, exits from the menu, releases phone from an active state. 17 Redial* Redials up to last 16 calls and up to 32 digits. 18 SpeedDial* Displays a list of Station Speed Dial entries configured through AltiView/AltiAgent or AltiAdmin/ACM Admin. To make an outgoing call, use the / buttons to select a Speed Dial entry, then press Enter. 19 Call Log* Displays the caller IDs of up to 99 incoming calls. To dial, use the / buttons to select a call log entry, then press Enter.
7 1 2 3 4 5 6 Figure 2.
1 2 3 Figure 3. IP 710 Phone, Left View 1 Headset 2.5mm plug receptacle Connects to a 2.
Supported Telephony Features The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable. Feature Description Notes Activity button Lets users set an activity code that specifies their activity status (for example, in a meeting) when they are not at the phone.
Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. • Must be configured by the system administrator. • The BLF feature can be assigned only to internal extension numbers, not outside numbers. • The feature is not available in BASIC mode. The BLF ring tone is played only when the phone is in idle state.
Conference button Initiates a conference and adds in other parties one at a time. • Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference. • The user who initiates the conference call can select another conference member’s call and drop it from the conference by disconnecting the call.
Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator. When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on. The call can be picked up by pressing the Line Park key. • When configured by the system administrator, the IP phone can play an audible beep or one of 14 different ring tones when a call is parked.
Speaker button Enables use of speaker phone. Speed Dial button Quickly dials a selected number from a list that has been previously stored. • These are speed dial numbers Transfer button Transfers an active call to another number. • This button cannot be used to Voice Mail button Enables access to voice messages. • The VM count that appears in the IP 710 Manual 12 configured by the system administrator. “flash” after being used to transfer a call.
CHAPTER 2 Setting Up the IP 710 Phone To set up the IP 705 phone, follow these instructions: 1. Gather network settings information (this information is needed to configure the IP 710): • AltiWare server IP address • IP 710 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol (DHCP), which automatically assigns IP addresses to devices when they are connected to the network. The phone’s IP address can be obtained from your system administrator. 2.
• Gateway IP address 4. Configure the AltiWare IP settings (see “Configuring IP Settings” on page 22 for information about IP settings): a. Menu > SYSTEM >Enter. b. Select AW SERVER, and press Enter. c. Enter the AltiWare server address, using the * key to input periods, and press Enter. 5. Activate the IP 710 extension from the IP phone: a. With the handset onhook, press #27, then the Enter button. b. Enter the extension number and password when prompted. c.
—CHECK FW (Firmware checking state) —INIT NETWORK —LOADING FW... —LOADING NOW.
To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the middle faces the top. Note the centered pins are at the top 4. Put the PoE module cover back, and tighten the screw. 5. Move the DC/PoE switch to the PoE position. 6. Connect the phone to an AltiGen-certified PoE-enabled switch. To Remove the PoE Module 1.
Miscellaneous Operation Notes • Logging in and out—When using #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and then using #26 or #27 will not work. • BASIC mode—If the IP 705 phone fails to register with AltiWare during startup, the phone operates in Basic mode. When in Basic mode, the IP phone’s LCD display shows (BASIC) IDLE. No AltiWare switching features are available in this operating mode.
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CHAPTER 3 Configuring the IP 710 Phone Phone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary. • To get to the menu, press the Menu button. • / buttons scroll the menus and settings in the LCD screen. • button selects a menu item or a setting. • The Enter button also selects a menu item or a setting. • button returns to the previous menu. • Press the Release button to exit the menu.
Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones from the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes.
Boot Download System > Boot Download After firmware image upgrade, this setting changes to No. Used mainly for upgrading or troubleshooting. On the next boot, the IP phone will download the new firmware from the TFTP server, if set to Yes. Emergency Number System > Emergency Num Sets the IP phone’s emergency number. For the U.S., the emergency number is 911.
GateKeeper Discovery Network > GK Discovery Sets whether GateKeeper discovery is enabled. IP phone will automatically find GateKeeper. Shows only if GateKeeper is enabled. Enable NAT Network > Enable NAT Sets whether NAT is enabled or disabled. NAT Address Network > NAT Address Sets the NAT server’s public IP address. Registration from the Phone’s Menu Under normal circumstances, the IP 710 phone registers itself automatically.
3. Scroll to LOCAL ADDRESS, and press Enter. 4. Use the keys on the dial pad to enter a new IP address, using the * key to enter periods. 5. Press Enter. Assigning a TFTP Server The default TFTP Server is set to 0.0.0.0. To assign the TFTP server, use the following steps: 1. Press the Menu button. 2. Use / to select System, then press the Enter button. 3. Scroll to TFTP Server, and press Enter. 4.
—INIT NETWORK —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING 10. You may verify the new version of firmware: Press the Menu button, scroll to SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 710 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.
1. Press the Menu button. 2. Select PHONE SETTING, then press the Enter button. 3. Scroll to RING TONES and press Enter. 4. Scroll to the desired ring tone and press Enter. When new ring tones are added to the server, they can be downloaded from the phone. To download ring tones: 1. Select PHONE SETTING and press Enter. 2. Select RING DOWNLOAD and press Enter. 3. Select YES and press Enter. Note: Custom ring tones are not supported.
TH - number of calls in the queue whose queue time is greater than the service level threshold SL - service level in percentage Not Ready - the agent is not ready to receive workgroup calls Greeting Button The IP 710 phone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users: • Record a greeting • Enter a directory name • Select which greeting to use Greetings are affiliated with activity codes.
CHAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the date, time, and extension number on the first line: 01/12 04:16PM DND MISSED xx x555 3VM If an activity code has been set on the phone, that code is displayed in place of the extension number. Examples of activity codes are MEETING, AWAY, TRAVEL. Other messages you may see: DND or FWD - The extension has Do Not Disturb on or is set to forward all calls. MISSED xx - Number of calls missed.
TH - Number of calls in queue whose queue time is greater than the service level threshold. SL - Service level in percentage. Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Activity 1) Press the Activity button.
Conference* To initiate a conference during a call: 1) Press the Conference button (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party. The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed.
Greeting* Press the Greeting button to quickly access voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call. To retrieve a single call on hold: 1) Press the Hold button. To retrieve multiple calls on hold: 1) Use / to select a hold call to be retrieved. 2) Press the Enter button.
Redial Phone is onhook 1) Press the Redial button. 2) Use / entry, to scroll to the desired entry. ( scrolls to first entry.) scrolls to previous 3) Press the Speaker button or raise handset. • Redial up to last 16 calls. • Redial up to 32 digits. Release For a connected call: 1) Press the Release button to hang up the call. Also, press the Release button to exit the menu. Restore Default Settings 1) Press the Menu button. Ring Tones 1) Press the Menu button.
Speed Dial* 1) Press the Speed Dial button to see a list of phone numbers configured by the system administrator. 2) Use / to scroll to the desired entry. 3) Press the Enter button to dial the number. Transfer* During a call: 1) Press the Transfer button, which places the call on hold. 2) Dial the number you want to transfer the call to. 3) Hang up if the party answers the call, or press Transfer again to complete transferring.
Making Calls #34. . . . . . . . . . . . . . . . . . . . . . . . . . . . #35. . . . . . . . . . . . . . . . . . . . . . . . . . . . #69. . . . . . . . . . . . . . . . . . . . . . . . . . . . #77. . . . . . . . . . . . . . . . . . . . . . . . . . . . #88. . . . . . . . . . . . . . . . . . . . . . . . . . . . #99. . . . . . . . . . . . . . . . . . . . . . . . . . . . #93 . . . . . . . . . . . . . . . . . . . . . . . Answering Calls #29 . . . . . . . . . . . . . . . . . . . . . . . #30. . . . . . . .
If the IP 710 is configured for a public IP address, you can call other public IP address devices. If the IP 710 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.
Appendix A Specifications Network Protocols • H.323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, Call Control Protocols • H.323/SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A ICMP, Telnet / G.
Troubleshooting Headset • Headset RJ-9 port • Headset 2.5mm plug receptacle Important: Contact AltiGen for the most current list of certified headsets. The pin outlet for headset support is: Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note: If using Plantronics H91N or H101N headsets, a separate Plantronics cable should be used and must be ordered separately (part # 27190-01) in order to plug in these headsets to the headset port. Dimensions • (HxWxD) 8.74 x 9.72 x 1.
Appendix A Image update failed. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot failed. • Check the IP 710 phone’s IP address, network, default gateway settings. • Check the network connection. • Check the TFTP server IP address and make sure the TFTP server is running. • PING from the TFTP server to the IP 710. IP phone registered then goes back to Basic mode • Check network connectivity by pinging from AltiServ to the IP phone.
Troubleshooting Register failed • Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled. • Check to make sure the IP Phone Service is started in AltiWare. • If IP phone is associated with a physical phone (with the same extension number), use #27 to activate the IP phone to normal operating mode.
Appendix A LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message Explanation conf timeout! After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu. conf exception! During configuration, an unknown exception occurred. Saved! The changed configuration was saved into memory.
Troubleshooting IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 710: Message AW UNREACHABLE! Definition Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the network connection is lost in offhook or connect state. Refer to “AltiWare is unreachable” section of “Troubleshooting” on page 36.
Appendix A REGISTERING! User entered #27 to manually register the IP extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is removed. WRONG PASSWORD! Registration failed because of invalid extension password. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710: Message Definition Boot Done The phone successfully booted. CHECK FW Checking firmware. CHECK MEMORY Checking memory.
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Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
Glossary L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system. M MHz - Megahertz. ms - millisecond.
P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available. ping (Packet InterNet Groper) - a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address. port - a communication channel through which a client process communicates with a protected subsystem.
Glossary T TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability. transfer - this feature redirects a call to another extension, the AltiGen Voice Mail System, or operator.
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Index Index E A activating IP phone extension Activity button 8, 26 AltiWare Server, setting IP address 20 assigning a local IP address 22 a TFTP server 23 NAT 24 audio standards 35 auto answer 8 device 8 ring 8 14 F features, list of 27 firmware, updating 23 firmware, upgrading 21 Flash button 5 G GateKeeper Discovery, enabling/ disabling 22 gatekeeper, enabling/disabling 21 gateway, setting IP address 21 Greeting button 10 B BLF, configuring 9 Boot Download 21 Busy Lamp Field, configuring C call c
Index inputting in LCD 22 IP number, dialing 33 IP settings, configuring 22 K keys, feature 35 L LAN ports 35 LCD messages, explained 39, 40, 41 LCD screen 3, 27, 35 LED, in buttons 35 line park, configuring 11 local address, setting 21 M memory, IP 710 phone 35 Menu button 4 Message Waiting light 4 Mute button 11 N NAT address, setting 22 assigning 24 configuring 24 enabling/disabling 22 navigation buttons 4 network mask, setting 21 protocols 35 settings, configuring from phone 21 P password, setting
Index W warranty v how to get service vi workgroup queue status, configuring display 10 workgroup queue status, displaying 25 IP 710 Manual 51
