IP Phone User Manual

22 IP 720 User Manual

Distinctive Ringing Support

If the Distinctive Ring options are enabled by the system administrator,

you may have three different ring cadences that distinguish the types of

calls:

• Internal call = 1 ring

• External call = 2 rings

• Operator call = 3 rings

Workgroup Status Display

A programmable key can be configured in MaxAdministrator to display

workgroup status when the key is pressed. The workgroup status display is

in the following format:

WG - workgroup number (up to 4 digits)

CIQ - number of calls currently in the queue

LQT - longest queue time of current queued calls

TH - number of calls in the queue whose queue time is greater than the

service level threshold

SL - service level in percentage

Not Ready - the agent is not ready to receive workgroup calls

Greeting Button

The IP 720 phone’s Greeting button is a shortcut to the greeting feature in

voice mail. It lets users:

• Record a greeting

• Enter a directory name

• Select which greeting to use

WG200 CIQ05 LQT05

Not Ready