User guide

User Guide USB Stick CopyStation 21 – 1.3
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User Guide USB Stick CopyStation 21 – 1.3
26
– The PC which runs the CopyStation software needs to have 21 unused drive letters
for the 21 USB stick slots. Each slot needs its own drive letter.
Assignment of the CopyStation drive letters may not take place correctly if Windows
Explorer lists drive letters for network drives which are not mounted. Before con-
necting the CopyStation, it is recommended to disconnect the network drives or to
ensure that they are correctly mounted.
9. Support and further information
Support hotline from Monday to Friday:
Phone [phone] or eMail [e-mail]
Please ask for our product overview or visit our website for information on further
CopyStations, storage products, Flash Card Drives and Solid State Disks from altec:
www.altec-cs.com
We recommend that the master stick and the destination sticks are from the same
manufacturer and preferably from the same manufacturing batch (see Chapter 4.1).
Before you create the master USB stick, check several of the sticks to make sure that
they all have exactly the same capacity. See Chapter 5.5 for information on how to do
this. Check the exact size in bytes which is shown in brackets – the size which is shown
in MB is not accurate enough for this test.
If not all of the USB sticks have exactly the same capacity, create the master USB stick
using the stick which has the smallest capacity. Since the size of the data image creat-
ed from the master USB stick will then be smaller than the storage capacity of the des-
tination sticks, you must check the "Allow smaller image file" checkbox in the "Extended
Settings" tab of the Job Wizard (see figure below and Chapter 4.2).
On the destination USB sticks,the additional storage capacity, which is often only a few
bytes, will no longer be available for storing data until the USB sticks are re-formatted.
8.4 Other possible sources of error
– We have received some feedback from a few customers using no-name USB
memory sticks with our USB Stick CopyStation 21.
So we have been doing more research and testing with low-cost products as well.
Whenever problems occurred, there were always no-name products involved.
Therefore we strongly recommend that you only use USB memory sticks from inter-
national manufacturers such as SanDisk, Lexar or Transcend.