User guide

User Guide USB Stick CopyStation 21 – 1.3
25
8. Troubleshooting
8.1 Software does not start
Problem: The error message in the
figure on the right is shown when the
CopyStation software is started.
Cause: The CopyStation software
could not detect the altec hardware.
Solution: The CopyStation must be
connected to the PC as described in
chapter 2.1.
8.2 None of the slots are working
Problem: The CopyStation software cannot detect any of the USB sticks (none of the
slots are shown in blue) or all of the slots are shown in red (error).
Cause: The CopyStation software does not have MS Windows administrator rights.
Solution: Please make sure that the CopyStation software has MS Windows admin-
istrator rights when it is running. For example, you should log in to the PC with a user
account which has administrator rights.
8.3 Error code «E00002»
Problem: Copying fails to one or
more USB sticks and the error code
«Operation failed: E00002» is shown
(see figure on the right).
Cause: The capacity of the USB
stick is too small for the data image.
Solution: The storage capacity of
the master (source) USB stick should
normally be identical to the storage capacity of the destination USB sticks.
User Guide USB Stick CopyStation 21 – 1.3
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6.3.4 Requirements
The requirements to use serialization are:
– USB Stick CopyStation 21 Hardware
– USB Stick CopyStation application with serialization enabled
– Microsoft Windows XP
– USB sticks, which are supported by Windows
7. Technical specifications
Hardware
– Interface PCI card for 3x USB 2.0 Hi-Speed
– Supported storage media USB 1.1 or 2.0 memory sticks
– Slots for 21 USB sticks; horizontal center-to-center
distance between the slots 11.5 mm, vertical
center-to-center distance 42 mm
– Dimensions 191 x 287 x 173mm (WxDxH)
Performance
– Copying speed (example) 21 USB 2.0 sticks à 512 MB in less than 6 min.
(speed depends on USB Stick type and USB
connection)
Data transfer rate is approx. 30 MB/sec
Software
– Compatible with Windows XP
Environmental specifications
– Temperature 0° to +40°C (operating)
– Humidity 5% to 95%, non-condensing
Power Requirements
– DC Input Voltage 110-230 Volt via built-in power supply with
80Watts
Accessories
– 31AL1852
Software Short Image Files
– 31AL1854 Software interface for e.g.
external serialization
– 31AL1857 Software File Copy