TTP-384M THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER USER’S MANUAL
Contents 1. Introduction ............................................ 1 1.1 Product Introduction ............................................................................... 1 1.2 Compliances ............................................................................................ 1 2. Operations Overview ..................................... 4 2.1 Unpacking and Inspection ...................................................................... 4 2.2 Printer Overview ....................................
4.1 Start the Diagnostic Tool ....................................................................... 51 4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) ....................................................................................................................... 52 5 Setting Ethernet by Diagnostic Utility ........................ 53 5.1 Using USB interface to setup Ethernet interface ................................ 53 5.2 Using RS-232 interface to setup Ethernet interface...
1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications. With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly. The moveable sensor design can accept wide range of label media.
IEC60950-1: 2001 EN 60950-1/A11:2004 Wichtige Sicherheits-Hinweise 1. Bitte lesen Sie diese Hinweis sorgfältig durch. 2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf. 3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung. 4. Die Netzanschluß -Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein. 5. Das Gerät ist vor Feuchtigkeit zu schűtzen. 6.
바라며, 만약 잘못 판매 또는 구입하였을 때에는 가정용으로 교환하시기 바랍니다.
2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.
2.2 Printer Overview 2.2.1 Front View 1 2 3 4 5 6 1. LED indicators 2. LCD display 3. Front panel buttons 4. Paper exit chute 5. Printer cover 6.
2.2.2 Interior view 7 1 8 2 3 9 4 5 10 6 11 1. Ribbon rewind spindle 2. Print head 3. Ribbon sensor 4. Media sensor 5. Platen roller 6. Print head release lever 7. Ribbon supply spindle 8. Label roll guard 9. Label supply spindle 10. Media guide bar 11.
2.2.3 Rear View 1 6 2 7 3 8 4 9 5 1. Fan-fold paper entrance chute 2. Centronics interface 3. USB interface 4. RS-232C interface 5. Power jack socket *6. SD card slot 7. Ethernet interface 8. PS/2 interface 9. Power switch * Recommended SD card specification. SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1 128 MB SanDisk, Transcend V1.0, V1.1 256 MB SanDisk, Transcend, Panasonic V1.0, V1.1 512 MB SanDisk, Transcend, Panasonic V1.0, V1.
V1.0, V1.1 microSD 256 MB Transcend, Panasonic V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB Transcend, Panasonic V1.0, V1.1 miniSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 miniSD 4 GB Transcend V2.
2.3 Operator Controls 2.3.1 Front Panel Display LED indicators LCD display Front panel buttons 2.3.
2.3.3 Front Panel Keys Keys Function 1. Enter the menu system 2. Once in the menu system, return to previous menu. If at menu root, exits the menu system. Pauses or resumes printing Advance one label Scroll up the menu options Scroll down the menu options Select the currently highlighted option 2.4 Setting Up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is off. 3. Connect the printer to the computer with the provided USB cable. 4.
2.5 Loading Ribbon 1. Lift printer cover open. 2. Push the print head release lever to open the print head mechanism. Print head release lever 3. Install the ribbon onto the ribbon supply spindle. Note: Make sure the ribbon is set at the center of the spindle. 4. Install the paper core onto the ribbon rewind spindle. Note: Make sure the paper core is set at the center of the spindle.
5. Thread the ribbon through the ribbon sensor slot and print head. Ribbon Ribbon sensor 5. Stick ribbon onto ribbon rewind paper core, keeping the ribbon flat and wrinkle-free. 6. Wind the ribbon rewind spindle clockwise roughly 3~5 circles until ribbon is smooth, properly stretched and wrinkle-free. 7. Close the printhead mechanism, making sure the latches are engaged properly.
Note: Please refer to videos on TSC YouTube or driver CD.
2.6 Loading Media 1. Lift printer cover open. 2. Push the print head release lever to open the print head mechanism. Print head release lever 3. Remove ONE label roll guard. 4. Place media roll on label supply spindle. 5. Replace label roll guide. Label roll guides 6. Pull the leading edge of the label forward through the media guide bar past media sensor, and place the leading edge onto the platen roller.
Note: Make sure the media is set at the center of spindle. Follow these steps: The space is reserved for the pairs of label roll guards. Make sure the width of the label.
Install the label and make sure the label roll guard position of each sides are the same as the length of the label. Each of the sides must face to the label. Please check the outside edge scales are both close to the label width. Media sensor Media guide bar Cutter module (Option) Label guide 7. Adjust the label guide to fit label width. 8. Close print head mechanism, making sure the latches are engaged properly.
9. Using the front display panel, set media sensor type and calibrate the selected sensor. Note: * Re-calibrate the gap/black-mark sensors when changing media. * Please refer to videos on TSC YouTube or driver CD. * Cutter module specification: Max. paper width: 215.9mm (8.5”), Life of cuts: 500,000 cuts (paper weight 200g/m2) * Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.
3. Menu Function Main Menu Overview Main Menu Setup File Manager Diagnostics Language Service ↓ ↓ ↓ ↓ ↓ Printer Setup File List Print Config. English Initialization ↓ ↓ Avail. Memory ↓ Del. All Files ↓ ↓ ↓ Dump Mode Chinese(TC) Mileage Info. ↓ Rotate Cutter ↓ Chinese(SC) ↓ Exit Sensor ↓ Serial Comm.
3.1 Setup Menu Overview Setup Printer Setup Sensor Serial Comm. Ethernet ↓ TSPL2 ↓ Status ↓ Baud Rate ↓ Status ↓ ZPL2 ↓ Calibration ↓ Parity ↓ Configure ↓ Exit ↓ Exit ↓ Data Bits ↓ Exit Exit ↓ Stop Bit(s) ↓ Exit Notice: * Ethernet function is available on the LCD display when Ethernet card is installed.
3.1.
3.1.1.1 Speed: Print Setup 1/12 Speed > Speed 6 Density Direction Use this option to setup print speed. The available print speed is between 4~12 ips and each increament/decreament is 1 ips. The default print speed is 6 ips. Press key to raise the print speed, and press key to decrease print speed. Press key to set it into printer. Press cancel the setting and return to the previous menu.
key to enable the setting. Press return to the previous menu. key to cancel the setting and The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference. DIRECTION 0 DIRECTION 1 Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1.
Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1.5 Offset: Print Setup 5/12 Direction Offset Print Mode +000 > Offset This option is used to fine tune media stop location. Press the move the cursor from left digit to right digit, and press the button to button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer.
This option is used to set the origin of printer coordinate system horizontally and vertically. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is 000.
Windows Code Page (SBCS) code page number Windows Code Page (DBCS) International Character Set code page number International Character Set 1252 Latin 1 950 Traditional Chinese Big5 1250 Central Europe 936 Simplified Chinese GBK 1253 Greek 932 Japanese Shift-JIS 1254 Turkish 949 Korean 1251 Cyrillic 1255 Hebrew 1256 Arabic 1257 Baltic 1258 Vietnam ISO Code Page ISO Code Page code page name International Character Set code page number International Character Set 8859-1 L
Code Country Code Country Code Country Code Country 001 USA 034 Spanish (Spain) 044 United Kingdom 055 Brazil 002 Canadian-French 036 Hungarian 045 Danish 061 English (International) 003 Spanish (Latin America) 038 Yugoslavian 046 Swedish 351 Portuguese 031 Dutch 039 Italian 047 Norwegian 358 Finnish 032 Belgian 041 Switzerland 048 Polish Slovak 049 German 033 French (France) 042 26
3.1.2 Sensor Sensor Status Calibration Exit 3.1.2.1 Status This function is available to check the printer’s sensor status. When enter the [Status] option, you will see following message. Paper Len. Gap Size Intensity Ref. Level 812 24 3 512 3.1.2.2 Calibration This option is used to set the media sensor type and calibrate the selected sensor. We recommend to calibrate the sensor before printing when changing the media.
A. Gap Mode Calibration 1/4 > Gap Mode Gap Mode 1/4 > Automatic Bline Mode Manual Cont. Mode Pre-Printed Press the the and buttons to scroll the cursor to the media type and press button to enter the sensor calibration mode. Note: If printing from enclosed software/driver, the software/driver will send out the GAP or BLINE command, which will overwrite the sensor type setting set from the front panel.
Gap Size 0024 dot Gap Mode Scan Backing Intensity Ref. Level x xxx 4. Then, Put the label with liner under the media sensor. Press the button to set the value into the printer. Gap Mode Scan Paper Intensity Ref. Level x xxx Gap Mode Complete Intensity Ref. Level 2. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” and the “dot/ mm/ inch”. Press the button to set the gap size into the printer. 3.
printer. Gap Mode Pre-Printed 3. Then, printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.
B. Bline Mode Calibration 2/4 Gap Mode Bline Mode > Automatic > Bline Mode Manual Cont. Mode Press the the 1/4 Pre-Printed and buttons to scroll the cursor to the sensor type. Press button to enter the black-mark sensor calibration mode. B-1 Automatic When enter the [Automatic] option, you will see following message and printer will feed the black-mark label to calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu.
Bline Mode Scan Mark Intensity Ref. Level x xxx Bline Mode Scan Paper Intensity Ref. Level 3. Open the printhead mechanism, put the black-mark under the media sensor. Press the button to set the value into the printer. x 4. Then, put the label without black-mark under the media sensor. Press the button to set the value into the printer. xxx Note: Normally, the value of “Ref. Level” for mark should be larger than paper for over 128.
Bline Mode Pre-Printed 3. Then, printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.
C. Cont. Mode Calibration 3/4 Bline Mode 1/3 > Automatic > Cont. Mode Manual Exit Exit Press the the Cont. Mode and buttons to scroll the cursor to the sensor type. Press button to enter the black-mark sensor calibration mode. C-1 Automatic When enter the [Automatic] option, you will see following message and printer will calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu. Cont.
Cont. Mode Complete Intensity Ref. Level x 3. The sensor calibration is complete. Press the button the LCD screen will return to the previous menu. xxx 3.1.3 Serial Comm. Serial Comm.
3.1.3.1 Baud Rate Serial Comm. 1/5 > Baud Rate Baud Rate 4/9 > 9600 bps Parity 19200 bps Data Bits 38400 bps This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press and buttons to select the different baud rate and press button to set the value into printer. When you enter this list, the baud rate value in the right side of ">" icon is the current setting in the printer. Press key to cancel the setting and return to the previous menu. 3.1.3.2 Parity Serial Comm.
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3.1.3.4 Stop Bit(s): Serial Comm. Parity Data Bits > Stop Bit(s) 4/5 Stop Bit(s) 1/3 > 1 2 Exit This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press and buttons to select the different Stop Bits and press button to set the value into printer. When you enter this list, the option in the right side of ">" icon is the printer current setting. Press key to cancel the setting and return to the previous menu.
3.1.4 Ethernet Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD display when Ethernet card is installed. Press and buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu. Ethernet Status ↓ IP Address ↓ MAC ↓ Exit Configure ↓ DHCP ↓ Static IP ↓ Exit Exit 3.1.4.
3.1.4.1.2 MAC Ethernet 1/3 Status > Status 2/3 IP Address Configure MAC Address 001B82-FF0918 > MAC Exit Exit The MAC address information will be shown on the LCD display. Please press or button to return to the previous menu. 3.1.4.2 Configure: (DHCP / Static IP) Use this menu to set the printer's DHCP and Static IP. 3.1.4.2.1 DHCP Ethernet 2/4 Status Configure 1/3 > DHCP > Configure Static IP Reset Exit Press and buttons to select the DHCP function and press to enter.
3.1.4.2.2 Static IP Use this menu to set the printer's IP address, subnet mask and gateway. Ethernet 2/3 Status Configure 2/3 DHCP > Configure > Static IP Exit Exit Press and buttons to select the different options and press button to enter the option. Press return to the previous menu. key to cancel the setting and IP Address Subnet Mask Gateway 000.000.000.000 000.000.000.000 000.000.000.
3.2 File Manager This feature is used to check the printer available memory and file list. File Manager File List ↓ DRAM ↓ FLASH ↓ CARD ↓ Exit Avail. Memory Del. All Files ↓ DRAM ↓ FLASH ↓ CARD ↓ Exit Exit 3.2.1 File List Use this menu to show, delete and run (.BAS) the files saved in the printer DRAM/Flash/Card memory. To show the files： File Manager > File List 1/4 File List 2/4 > FLASH Avail. Memory CARD Del. All Files Exit FLASH File List > DEMO.TTF DEMO.
File Manager 2/4 File List Avail. Memory DRAM: > Avail. Memory 256 KB FALSH: Del. All Files 6656 KB CARD: 0 KB 3.2.3 Del. All Files Use this menu to delete all files. Press button to delete all files in the device. Press to cancel deleting files and go back to previous menu. File Manager File List Avail. Memory > Del. All File 3/4 File List 1/4 Del.
3.3 Diagnostics Diagnostics Print Config. Dump Mode Rotate Cutter Exit 3.3.1 Print Config. This feature is used to print current printer configuration to the label. On the sconfiguration printout, there is a printhead test pattern, which is useful for checking if there is any dot damage on the printhead heater element. Diagnostics 1/4 Self Test ... > Print Config. Printing ...
Self-test printout (with printer firmware V7.
Numbers of download files Total & available memory space Print head check pattern 46
3.3.2 Dump Mode Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program. Diagnostics 2/4 Printing ... Pritn Config. Dump Mode 1/1 > Dump Mode Rotate cutter Note: 1.
3.3.3 Rotate Cutter In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter. Diagnostics 3/4 Print Config. UP: Fwd. DOWN: Rev. Dump Mode > Rotate Cutter MENU: Exit 3.4 Language Language English Chinese (TC) Chinese (SC) Japanese German Italian French Russian Polish Spanish Exit This option is used to setup the language on LCD display.
3.5 Service Service Initialization Mileage Info. Exit This feature is used to restore printer settings to defaults and display printer mileage information. 3.5.1 Initialization Service 1/3 Initialization Initializing ... > Initialization Mileage Info. SELECT Exit MENU YES NO The printer settings are restored to defaults as below once printer is initialized. Note : When printer initialization is done, please calibrate the gap or black-mark sensor before printing.
sensitivity 2 (Will be reset. Need to re-calibrate the gap) Bline sensor sensitivity Language English IP address DHCP 3.5.2 Mileage Info. Use this option to check the printed mileage (displayed in meter). Service 1/3 Mileage:(m) Initialization > Mileage Info. 4016 Labels: (pcs.
4. Diagnostic Tool The Diagnostic Utility toolbox allows users to explore and change printer status and settings. Download graphics, fonts, firmware to the printer can be accomplished using this utility, as well as creating bitmap fonts. The Diagtools can be used to send additional commands to the printer and troubleshoot any issues during use. Note: The Diagnostic Utility requires printer firmware V6.00 and above. 4.1 Start the Diagnostic Tool 1.
4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below.
5 Setting Ethernet by Diagnostic Utility The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces. 5.1 Using USB interface to setup Ethernet interface 1. Connect the USB cable between the computer and the printer. 2. Turn on the printer power. 3.
5.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters. 5.
5.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet. 5. Click the “Discover Device” button to explore the printers that exist on the network.
address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to take effect this change. Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the settings. 8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.
6. Troubleshooting 6.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. Problem Possible Cause Recovery Procedure Power indicator does * The power cord is not properly connected.
* Re-connect cable to interface. * If using serial cable, - Please replace the cable with pin to pin connected. - Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1. * If using the Ethernet cable, - Check if the Ethernet RJ-45 connector green LED is lit on.. - Check if the Ethernet RJ-45 connector amber LED is blinking. - Check if the printer gets the IP address when using DHCP mode.
Poor Print Quality * Ribbon and media is loaded incorrectly * Dust or adhesive accumulation on the printhead. * Print density is not set properly. * Printhead element is damaged. * Ribbon and media are incompatible. * The printhead pressure is not set properly. * Reload the supply. * Clean the printhead. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the printhead test pattern if there is dot missing in the pattern.
Wrinkle Problem * Printhead pressure is incorrect. * Ribbon installation is incorrect. * Media installation is incorrect. * Print density is incorrect. * Media feeding is incorrect. Gray line on the blank * The printhaed is dirty. * The platen roller is dirty. label Irregular printing * Make sure the label guide touch the edge of the media guide. * Make sure label, paper core and ribbon are set at the center of the spindle. * Clean the printhead. * Clean the platen roller.
6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.
Adjust the print head pressure adjustment knobs Adjust the print head pressure adjustment knobs Left knobs Right knobs The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment is to increase the print head pressure. Counter Clockwise adjustment can decrease the print head pressure. The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment is to increase the print head pressure.
7. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab (Head cleaner pen) Lint-free cloth Vacuum / Blower brush 100% ethanol 2. The cleaning process is described as following Printer Part Method Interval 1. Always turn off the printer Clean the printhead when changing a before cleaning the printhead. new label roll 2. Allow the printhead to cool for a minimum of one minute. 3.
Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head. Regularly clean the printhead and supply sensors once change a new ribbon to keep printer performance and extend printer life.
Revise History Date Content Editor Revise troubleshooting section Camille 2009/3/4 Revise 2.1 section (Add ribbon take up paper core) Camille 2009/3/9 Revise recommended SD card specification list (2.2.3 section) Camille 2009/3/23 Revise section 1.2 Camille 2009/4/7 Revise section 1.2 Camille 2009/6/19 Revise section 1.2 and 2.2.2 Camille 2009/6/25 Add 6.
Corporate Headquarters 9F., No.95, Minquan Rd., Xindian Dist., New Taipei City 23141, Taiwan (R.O.C.) TEL: +886-2-2218-6789 FAX: +886-2-2218-5678 Web site: www.tscprinters.com TSC Auto ID Technology Co., Ltd. E-mail: printer_sales@tscprinters.com tech_support@tscprinters.com 66 Li Ze Plant No.35, Sec. 2, Ligong 1st Rd., Wujie Township, Yilan County 26841, Taiwan (R.O.C.
