User manual

User Manual of Hikvision iVMS-4200 v2.0
82
Troubleshooting
Live View
Problem:
 Failed to get the live view of a certain device.
Possible Reasons:
 Unstable network or the network performance is not good enough.
 The device is offline.
 Too many accesses to the remote device cause the load of the device too high.
 The current user has no permission for live view.
 The version of the client software is below the needed version.
Solutions:
 Check network status and disable other not in use process on your PC.
 Check the device network status.
 Restart the device or disable other remote access to the device.
 Log in with the admin user and try again.
 Download the client software of the latest version.
Recording
Problem:
 Local recording and remote recording are confused.
Solutions:
 The local recording in this manual refers to the recording which stores the record files on the
HDDs, SD/SDHC cards of the local device.
 The remote recording refers to the recording action commanded by the client on the remote
device side.
Playback
Problem:
 Failed to download the record files or the downloading speed is too slow.
Possible Reasons:
 Unstable network or the network performance is not good enough.
 The NIC type is not compatible.
 Too many accesses to the remote device
 The current user has no permission for playback.
 The version of the client software is below the needed version.
Solutions:
 Check network status and disable other not in use process on your PC.
 Directly connect the PC running the client to device to check the compatibility of the NIC card.
 Restart the device or disable other remote access to the device.
 Log in with the admin user and try again.
 Download the client software of the latest version.