User manual

A LPHAQ UIZ

Troubleshooting

9-55

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User Manual

Troubleshooting

The QuizManager control bar shows a yellow indicator.

A yellow indicator means that this connected NEO does not have the

AlphaQuiz SmartApplet installed. Send any files that you want to save from

the NEO to your computer, and use AlphaSmart Manager to install

AlphaQuiz on that NEO (see page 1-3).

The QuizManager control bar shows a black indicator, but a NEO is

connected to that location on the Cart or to the USB port on the computer.

There are a few reasons why this might happen:

• That NEO may be off. Make sure it is on.

• Make sure that QuizManager was properly installed. When installed

correctly, the installer loads drivers (required software) for AlphaHub and

USB communications. On the Macintosh, you can use the System Profiler

to check whether the system software detects the AlphaHub.

I have a quiz installed on some NEOs, and I have student responses that I

have not yet retrieved, but I’ve accidentally erased the quiz document from

my computer. Now I can’t retrieve, or even remove, the responses.

To recover the responses, press send on the NEOs from within the quiz to

create a copy of the quiz and responses in an AlphaWord file, or directly print

the responses. Once you have recovered all responses, use QuizManager’s

Delete Quiz function to clear the quiz from the NEOs (see page 9-27). You can

then create a new version of the quiz for future use.

I have a quiz installed on some NEOs, but I have accidentally erased the

quiz document from my computer and I don’t remember the Admin

Password. Now I am unable to remove the quiz from the NEOs.

If there are any responses for other quizzes stored on the NEOs, use

QuizManager to retrieve them. Then, print any response sets for the “lost”

quiz on each NEO (see page 9-31), or save each one as an AlphaWord file and

transfer it to your computer for archival (see page 9-32). You can now delete

and reinstall AlphaQuiz using AlphaSmart Manager; this will remove all

quizzes, including the “lost” one.