User manual

B EAMER
Troubleshooting
8-13
. . . . .
User Manual
I received an error when I tried to beam or receive a file.
You might receive an error if the transfer process was interrupted. There are a
few reasons why this might happen. For example, the person receiving the
beam might have cancelled the transfer before the beam was complete. Or,
users might have moved the devices being used, causing the infrared ports to
move out of alignment before the beam was complete. Try beaming the file
again.
I have data on the clipboard that I don’t want to lose. What should I do?
If you’re about to receive a beam, press esc to cancel receiving it. Then paste
the data in the clipboard into an AlphaWord Plus file. When you’re ready to
receive the beam, press enter to overwrite the data on the clipboard. Be sure
that you don’t select the AlphaWord Plus file where you pasted the data as the
file to receive the beam. You can also choose to append the data rather than
overwrite it. (Appending adds the data to the end of the file.)
I keep getting an invalid password message.
If the file you are sending is password-protected, you need to know the exact
password associated with that file in order to beam it. If you are receiving a
file, and your NEO’s files are password-protected, you must know the exact
password for the receiving file to receive it.
If you don’t know the file password(s), you can enter the master password
instead. You can find out more about file passwords (including disabling
them for a NEO) and master passwords on page 7-4 or in the AlphaSmart
Manager User Manual.
I beamed a file with a password, but now that file doesn’t have a password
on the receiving device.
If the sending device uses file passwords, but the receiving device doesn’t, the
password associated with the file being beamed isn’t sent.
What does the message “could not find a sending device” mean?
It means that Beamer on the NEO is ready to receive a beam from another
device, but it is not sensing any device that is sending anything.