User manual

B EAMER
Troubleshooting
8-12
. . . . .
User Manual
• Require master password determines whether the NEO user must
enter a master password after choosing “Settings” in Beamer. If this is
set to No, a password is not required to change the settings. If it is set
to Yes, you must enter the master password after you choose
“Settings.” It is a good idea to require the master password if you have
set Permit Send to “No” so that students can’t beam files to each
other.
Troubleshooting
This section contains solutions for some issues you may encounter while
using Beamer.
I want to change a setting, but I don’t know the master password.
See the AlphaSmart Manager User Manual for information about changing
the master password, or call Technical Support to get the default password.
I don’t see the Send option on my Beamer screen.
If the device has been set to prohibit beaming (see page 8-10), the Send
option won’t appear on the beaming screen.
My NEO says it can’t find a receiving device.
Bring the receiving device closer, make sure the infrared ports are pointing
toward each other, and make sure the receiving device is in the proper mode
to accept a beam. For Palm OS devices, you usually don’t have to do anything.
For NEOs, you have to set up the NEO so that it’s ready to receive the beam by
pressing a keyboard command or selecting an option as described earlier in
this chapter.
The master
password can be set
using AlphaSmart
Manager. With your NEO(s)
connected, simply click the
Settings tab, click System on
the left, and scroll down to find
the master password setting.
Then, enter a new password.