Specifications

AlphaServer 1000A Owner's Guide Troubleshooting • 8-17
Keyboard and Mouse Problems
Table 8-12 lists problems that may occur with the keyboard or mouse.
Table 8-12 Troubleshooting Keyboard and Mouse Problems
Symptom Possible Cause Action
The monitor does not display
the character that you type.
The keyboard cable is
incorrectly connected.
The keyboard has failed.
Make sure that the
keyboard cable is connected
correctly in the keyboard
connector.
Replace the keyboard. If
the problem persists,
contact your Digital service
representative.
The monitor displays a message
indicating a keyboard error.
The keyboard is not connected
correctly.
Make sure that the
keyboard is connected to the
keyboard port.
The mouse pointer is displayed
on the monitor, but does not
move correctly.
The mouse is connected
incorrectly.
The mouse ball is dirty.
Make sure that the mouse
cable is connected correctly
in the mouse connector.
Remove the ball from the
mouse and clean it in a
lukewarm, mild-soap
solution. Dry the ball and
replace it in the mouse.
The mouse pointer does not
show on the monitor.
The mouse is connected
incorrectly or the mouse cable
is loose.
The system is in console
mode.
The mouse is faulty.
Make sure that the mouse
cable is connected correctly
in the mouse connector.
The mouse pointer is
displayed only when the
operating system is running.
Boot the operating system.
Replace the mouse.
Printer Problems
Verify that the printer is correctly cabled to the system (see Figure 1-3 to verify the
connection) and refer to the printer's documentation if necessary.