Specifications

8-14 • Troubleshooting AlphaServer 1000A Owner's Guide
Option Card Problems
Option card problems can include problems related to network options, EISA/ISA
bus options, and PCI options.
Network Problems
Network problems can vary depending on the type of network option card that you
have installed. See the option card documentation for information on troubleshooting
network problems. Make sure you have correctly set the network type for the
network interface card. See Chapter 6, "Configuring" for more information.
EISA/ISA Bus Problems
EISA bus problems at startup are usually indicated by the following display during
startup. Run the EISA Configuration Utility (ECU) if this message is displayed.
Table 8-9 describes the steps for troubleshooting EISA problems.
EISA Configuration Error. Run the EISA Configuration
Utility.
Table 8-9 Troubleshooting EISA/ISA Bus Problems
Step Action
1 Confirm that the option is supported, and confirm firmware and software
versions.
2 Check that the EISA card and any cabling are properly seated.
3 Run the ECU as described in Chapter 6, "Configuring" to:
•
Confirm that the system has been configured with the most recently
installed controller.
•
Check the hardware jumper and switch settings for each ISA
controller.
•
Check the software setting for each ISA and EISA controller.
•
See if the ECU deactivated (< >) any controllers to prevent conflict.
•
See if any controllers are locked, which limits the ECU's ability to
change resource assignments.
•
Ensure that IRQs are set correctly.
4 Confirm that hardware jumpers and switches on ISA controllers reflect the
settings indicated by the ECU. Start with the last ISA module installed.
5 Check for a bad slot by moving the last installed controller to a different slot.
6 Call the option manufacturer or your service representative for help.