Specifications

8-8 • Troubleshooting AlphaServer 1000A Owner's Guide
Table 8-4 Troubleshooting Console Problems
Symptom Action
Startup screen is not displayed. Refer to the table "Error Beep Codes" to interpret the
startup beep codes.
Check that keyboard and monitor are connected and
functioning properly. Check that power is on.
If the startup screen is not displayed, yet the system enters
console mode when you press the Return key, check that
the console environment variable is set correctly. If
you are using a
VGA
console terminal, the variable should
be set to "graphics." If you are using a serial terminal, the
variable should be set to "serial."
If you are using other than the standard on-board VGA
controller, the on-board
CIRRUS VGA
options must be set
to disabled through the
ECU
, the
VGA
jumper (J27) on the
upper-left corner of the system board disabled (off), and
the console environment variable set to "graphics."
Combining multiple VGA controllers will produce
unpredictable results. Use of multiple VGA controllers is
therefore not recommended or supported.
Try connecting a console terminal to the
COM1
serial
communication port. If necessary use a 9-pin connector.
Check baud rate setting for console terminal and system.
The system baud rate setting is 9600. When using the
COM1
serial port, set the console environment variable
to "serial."
If you have verified that there are no monitor, terminal or
keyboard problems, the problem may be with the
firmware. Refer to the section, "Using the Fail-Safe
Loader."
Startup screen displays error messages. If startup screens or the console event log indicate
problems with mass storage devices, or if storage devices
are missing from the show config display, use the
troubleshooting tables in the section, "Storage Problems"
to determine the problem.
If startup screens or the console event log indicate
problems with EISA or PCI devices, or if EISA or PCI
devices are missing from the show config display, use
the troubleshooting table in the section, "Option Card
Problems" to determine the problem.