Specifications

8-2 • Troubleshooting AlphaServer 1000A Owner's Guide
Troubleshooting Overview
Before you begin troubleshooting your system, consult your service agreement to
determine how much troubleshooting and repair you should undertake yourself.
• If you plan to maintain the system yourself, use the information in this guide to
help identify and resolve the problem.
• If you have a service agreement with a service provider, contact your
representative for assistance.
Table 8-1 lists possible problems and the relevant sections in this chapter.
Table 8-1 Determining Where to Look
Task or Problem Relevant Section
To confirm that EISA cards or memory modules are
properly configured.
Option Card Problems
To run a diagnostic test of the whole system, show
its status, or terminate the testing.
System Diagnostics
No startup display appears when you turn on the
system.
System Diagnostics (Error Beep Codes)
Power Problems
Console Problems
Problems Detected by the Operating System
Startup tests do not complete. Console Problems
The system cannot boot the operating system. Boot Problems or System Diagnostics
The operating system reports errors, is hung, or
crashes.
Problems Detected by the Operating System
The system cannot access a mass storage device.
Storage devices are missing from the
show
device
display.
Storage Problems
The system indicates network problems, an EISA
card is not configured, or a PCI card is unseen by
the system.
Option Card Problems
The monitor or the terminal are not working. Monitor and Terminal Problems
The keyboard and mouse are not working. Keyboard and Mouse Problems
The system repeatedly shuts down after 10
seconds.
Overheating Problems
System does not see or cannot access RAID drives. RAID Device Problems
The FlashROM is corrupted, and the system cannot
access console mode.
Using the Fail-Safe Loader