Instruction manual

Using the AlphaBIOS Menus
4-10 AlphaServer 1000/1000A Supplement
Troubleshooting Suggestions
Table
4-2
describes symptoms of hard disk problems and suggests possible causes
and solutions.
Table 4-2 Troubleshooting
Error message Possible Cause Corrective Action
“Internal error occurred” Incompatible or failed disk cables. Try another cable known to be
good.
Disk controller not configured. Check your hard-disk controller
documentation to see if you have
to run a configuration utility to set
up your hard-disk.
Disk controller malfunction. Test controller functioning using
the controller’s diagnostic utility.
If an error is found, contact your
service representative for a
replacement.
Improper SCSI termination. Check to see that terminating
resistor packs are removed from al
drives except the controller itself
and the last drive connected to it.
“No hard drives were found
connected to your
computer”
No hard disk installed. Install hard disk.
Cable not connected to either the
disk or controller.
Check the cable connections to
ensure that cable connectors are
fully seated.
No power to drive. Check cable connections. If
problem persists, try connecting
the drive to a different power
connector.
Disk drive malfunction. Try replacing the drive with a
drive known to be good. If
problem persists, hard drive is
defective. Contact your service
representative.
“Perform an express disk
setup?”
Hard disk 0 does not have any
partitions defined.
Perform an express disk setup to
automatically create default disk
partition arrangement on hard disk
0.