User`s guide

Crash Dumps
For fatal errors, such as fatal bugchecks, DEC OSF/1 and OpenVMS operating
systems will save the contents of memory to a crash dump file.
RECOMMENDED USE: Crash dump files can be used to determine why the
system crashed. To save a crash dump file for analysis, you need to know
the proper system settings. Refer to the OpenVMS AXP Alpha System Dump
Analyzer Utility Manual (AA-PV6UB-TE) or the Guide to Kernel Debugging
(AA–PS2TA–TE) for DEC OSF/1.
1.3 Information Services
Several information resources are available, including online information
for servicers and customers, computer-based training, and maintenance
documentation database services. A brief description of some of these resources
follows.
Training
The following Computer Based Training (CBT) and lecture lab courses are
available from the Digital training center:
• Alpha Concepts
• ISA and EISA Bus Concepts: EY-I113E-P0
• RAID Concepts: EY-N935E
• SCSI Concepts and Troubleshooting: EY-P841E, EY-N838E
Digital Assisted Services
Digital Assisted Services (DAS) offers products, services, and programs to
customers who participate in the maintenance of Digital computer equipment.
Components of Digital assisted services include:
• Spare parts and kits
• Diagnostics and service information/documentation
• Tools and test equipment
• Parts repair services, including Field Change Orders
Troubleshooting Strategy 1–9