Product specifications

Revision 1.4
Both Inbound/Outbound Data LEDs do not illuminate green and no
communication is taking place. Why?
Check to make sure that the network and computer’s cables are not
reversed on to the AlphaShield™. The computer must be connected to
the PC Port and Cable or xDSL is connected to the modem side. If
reversed, your AlphaShield™ will not function.
The red connect LED comes on too often. Why?
AlphaShield™ is in manual or lockout mode and the user is not creat-
ing enough user activity to reset the inactivity disconnect timer.
This is normal operation in manual or lockout mode if the user is not
using his or her Internet connection. The connect LED will give a
30 second warning by flashing green prior to disconnection. It will
turn red upon a logical or physical disconnect.
The connect LED stays green in Manual mode. Why?
The connect LED will stay green in manual mode if either the connec-
tion session timer has not expired or there is client user activity being
detected. If the client is downloading or uploading a large file that
exceeds the inactivity timer value, the connect LED will stay green.
The AlphaShield™ will stay connected and will not disconnect
the client until the data file transfer is completed and the timer value
expires with no transmission activity. This is the normal operation of
the AlphaShield™ in manual or lockout mode.
Troubleshooting
Additional
Information
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version 1.5.qxd 06/05/2003 15:55 Page 21