Product specifications

Revision 1.4
Make sure that the AlphaShield™ computer port is not being
connected to the RJ-45 port of the cable or xDSL modem.
Make sure that you have the RJ-45 jack plugged into a Network
Interface Card on the computer and to no other type of peripheral
card.
If all the above is correct, then the cable could be faulty. Replace the
cable with another straight through RJ-45 network cable.
The Connect LED is always on solid green. Why?
The auto mode has been selected on the rear of the unit. This solid
green indication is normal for this mode and the logical 15 minute dis-
connect timeout is bypassed. The AlphaShield™ remains always con-
nected and provides security via the AlphaGap™ and RPA
technologies until the disconnect button is manually depressed.
Cannot make a connection to the Internet and the connect LED and
data LEDs are solid red. Why?
This is normal for the AlphaShield™ if it is in the lockout mode. In
the lockout mode, AlphaShield™ has physically disconnected the
computer from the network connection and will not allow any com-
munication to take place. This mode should be used only if the user
requires security of an extreme measure. If the user does not access
the Internet for an extended period of time or has left the computer
unattended and wishes no communication to take place between the
computer and ISP provider, this mode is recommended.
Troubleshooting
Additional
Information
20 Powered By AlphaShield
version 1.5.qxd 06/05/2003 15:55 Page 20