User's Manual

WD
®
Service and Support
Should you encounter a problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at
http://support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD technical support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http:/
/register.wdc.com
.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:

Downloads - Download drivers, software, and updates for your WD product.

Registration - Register your WD product to get the latest updates and special offers.

Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and
Data Recovery Information.

Knowledge Base - Search by keyword, phrase, or answer ID.

Installation - Get online installation help for your WD product or software.

WD Community – Share your thoughts and connect with other users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)* 00800 ASK4 WDEU
English 800.ASK.4WDC (00800 27549338)
(800.275.4932)
Spanish 800.832.4778 Europe
[phone]
Middle East [phone]
Mexico 001 8002754932 Africa [phone]
South America Asia Pacific
Chile 1230 020 5871 Australia 1 800 42 9861
Venezuela 0800 100 2855 China 800 820 6682/[phone]
Peru 0800-54003 Hong Kong [phone]
Uruguay 000 413 598
3787
India 1 800 200 5789
Argentina 0800 4440839 Indonesia [phone]
Brazil 0800 7704932 Japan 00 531 650442