Owner`s manual

CHAPTER 7
TROUBLESHOOTING PROCEDURES
We believe you will find your Alpha Micro computer easy to install and use, and be pleased with
its exceptional reliability. However, if a problem should occur, look at the list of symptoms below
to find practical information on diagnosing and correcting the problem. Some of the problems
below are the result of improper installation, while others can occur through user error.
To make troubleshooting your computer as simple as possible, we have defined several
procedures to use in tracking down problems. These procedures should either guide you to
finding and fixing the problem, or take you to a point where you can verify a major hardware
failure or software problem has occurred.
A hardware failure should be handled by your VAR.
A software problem, on the other hand, might be something you can handle yourself. However,
we do not give software checkout procedures in the sections below. This is because such
procedures require you to be a fairly experienced user of the computer. With experience, you
should have no problem in tracking down and fixing such problems. For information on software
procedures, refer to the
System Operator’s Guide . For now, we recommend you contact your
VAR if you have a software problem you cannot fix easily.
THE SYMPTOMS
Symptom #1: No Display on the Operator Terminal Screen
If you see no characters on the screen at all when you boot the computer, perform the
following troubleshooting procedures in the order given:
[] Check Power/Run/Memory Lights (Procedure #1)
[] Check the System Status Codes (Procedure #2)
[] Powerup/Reset (Procedure #3)
[] Check Terminal/Printer (Procedure #4)
[] Self Test (Procedure #5)
[] Alternate Boot (Procedure #6)
Eagle Series Computer Owner’s Manual, Rev. 03