Owner`s manual

Page 1-8 Chapter One
SERVICE INFORMATION
Alpha Micro provides a comprehensive post sales service and support program for its
entire product line. Our VAR network is structured to provide you with immediate access
to support assistance and information.
Our customer commitment is maintained through the expertise and skills of our
competent, professional staff whose dedication assures all Alpha Micro customers the
maximum benefits of quality support.
Alpha Micro warrants its products through their VAR network. Alpha Micro will repair or
replace a defective product under warranty without cost to the purchaser. Should you
wish to arrange for factory warranty service for your equipment, you should obtain a
Return Authorization Number from Alpha Micro Technical Support. To arrange for
on-site warranty service at your location, contact your Alpha Micro VAR or AMSO
service organization.
In addition to the warranty service provided, support is available through Alpha Micro
Field Operations. Our nationwide field service organization (AMSO) provides direct
repair services to Alpha Micro computer owners. Alpha Micro Field Engineers are
factory trained to ensure continuity of product servicing. Should you select hardware
service from your servicing Alpha Micro VAR, you can be assured he or she is backed
by, and in close touch with, Alpha Micro for full factory support.
For Further Assistance
If you are unable to contact your VAR, Alpha Micro will be glad to refer you to one. If
you relocate and want to learn the name and address of an Alpha Micro dealer near
you, please write or call Alpha Micro.
For information and the location of the Alpha Micro service location nearest you, call our
toll free service number [phone].
Eagle Series Computer Owner’s Manual, Rev. 03