Owner`s manual

AM-6000 Computer Owner's Manual, Rev. 00
Chapter 7 - Troubleshooting
Procedures
We are sure you will find your Alpha Micro computer easy to install and use, and be pleased with its
exceptional reliability. However, if a problem should occur, look at the list of symptoms below to find
practical information on diagnosing and correcting the problem. Some of the problems below are the
result of improper installation, while others can occur through user error.
To make troubleshooting your computer as simple as possible, we have defined several procedures to
use in tracking down problems. These procedures should either guide you to finding and fixing the
problem, or take you to a point where you can verify a major hardware failure or software problem has
occurred.
A hardware failure should be handled by your VAR.
A software problem, on the other hand, might be something you can handle yourself. However, we do
not give software checkout procedures in the sections below. This is because such procedures require
you to be a fairly experienced user of the computer. With experience, you should have no problem in
tracking down and fixing such problems. For information on software procedures, refer to the
System
Operator's Guide
. For now, we recommend you contact your VAR if you have a software problem you
cannot fix easily.
THE SYMPTOMS
Symptom #1: No Display on the Operator Terminal Screen
If you see no characters on the screen at all when you boot the computer, perform the following
troubleshooting procedures in the order given:
[ ] Check Power/Run/Memory Lights (Procedure #1)
[ ] Check the System Status Codes (Procedure #2)
[ ] Powerup/Reset (Procedure #3)
[ ] Check Terminal/Printer (Procedure #4)
[ ] Self Test (Procedure #5)
[ ] Alternate Boot (Procedure #6)