System information

System Administration Guide
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Revised: March 28, 2007
Page 92
1. The inbound call will come in on an outside line. The outside line’s call route is set to route calls to the
Auto Attendant.
2. An Auto Attendant custom greeting is recorded that tells the callers to press 2 to reach customer
support.
3. A system extension is created for Customer Support. The call route for this is set so the call:
ο Rings the Customer Support person’s phone 4 times.
ο Then if no answer, the call is transferred to the customer support Call Queue.
4. An Auto Attendant menu shortcut is configured so that digit 2 calls the customer support system
extension.