System information

System Administration Guide
20.1.1 Managing Custom Queue Message Content
The server comes with default messages for the initial greeting when a call enters a queue and the status
message that is replayed periodically. To customize these messages, you can either record new messages
directly into the server using the phone or record them via some other means and transfer the audio files to
the server. The instructions for doing this can be found by clicking on the manage the content link near the
top of the Phone System / Call Queues page.
20.2 Servicing a Queue with an Allworx IP Phone
20.2.1 Configuring the Phone
An Allworx IP phone can be configured such that one of its Programmable Function Keys (PFK) can monitor
the status of a queue and allow the user to answer a waiting call. This type of PFK is called a Queue
Appearance. To configure the PFK:
 Go to the Phone System / Handsets page and click on the View Configuration link for the phone you
want to configure.
 Click the Modify link in the Programmable Function Keys section.
 Select a PFK to designate for this queue.
 Click the drop down arrow, and select Queue Appearance for this PFK’s function.
 Now click the define link that appears. This will bring up a browser pop-up like this:
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems.
Revised: March 28, 2007
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