System information

System Administration Guide

The system supports 10 queues. To configure a queue, click the Modify link. Then click the change link on

the queue you want to configure. This brings up a browser pop-up like this:

Change Description to something meaningful to you as the System Administrator (For example: Customer

Support). The number in the Replay Status Message parameter is the interval, in seconds, between replays

of the queue status message to waiting callers. The Maximum Wait parameter is the maximum time, in

minutes, that a call will wait in the queue (unanswered) before moving to one of the final dispositions shown.

Note: If the caller presses 0 while in the queue, the call exits the queue just as if the maximum wait time

was reached. This is especially useful if the final disposition of a call is Auto Attendant or Voicemail

since the caller can exit the queue early without hanging up. When recording a custom queue

greeting or status message (see

Managing Custom Queue Message Content), you may want to

mention this feature so your callers know about it.

When finished with the configurations on this page, click the Done link and then the Update button on the

previously waiting page (Phone System / Call Queues / Modify).

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: March 28, 2007

Page 87