System information

System Administration Guide
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Revised: March 28, 2007
Page 83
Field Options Prompt/Description (if applicable)
Description N/A Enter description of the Auto Attendant
Dial-By-Name Menu (#1) disabled
enabled (default)
Allows callers to type the spelling of a user’s name based
on the setting in the Dial-By-Name Spell Option field
Dial-By-Name Prompt do not play
play (default)
Prompt: Press #1 to dial by name.
Dial-By-Name Spell
Option
spell first or last
name
spell last name
spell first name
Select the spelling method for the Dial-By-Name option
Dial-By-Directory Menu
(#2)
disabled
enabled (default)
Allows the caller to listen to a list of users and their
extension and then enter an extension.
Dial-By-Directory Prompt do not play
play (default)
Prompt: Press #2 for a listing of all users and their
extensions.
Dial It Now Prompt do not play
play (default)
Prompt: If you know your party's extension you may dial it
now.
End Call Prompt do not play
play (default)
Prompt: Press 9 or hang up to end your call.
Repeat Options Prompt do not play
play (default)
Prompt: Press * to listen to these choices again.
Speed Dial Numbers Allowed
not allowed (default)
(support for dialing 350-399, 34000-34999 from main
menu)
The Auto Attendant can be configured to allow a single number to be dial as Menu Shortcut, which will
transfer a caller to designated extensions or another Auto Attendant. Select an extension in the drop-down
menu for the corresponding digit, there are nine shortcuts available for each Auto Attendant: 0 through 8; ‘0’
is assigned to ‘0 – operator’ by default.
When completed with the configuration, click Update to save the setting for the Auto Attendant.
19.2 How to Assign the Auto Attendant to an Outside Line
It is very straight forward to select an Auto Attendant to associate with a particular outside line. This setting is
determined by the default Auto Attendant selected in the configuration of the outside line:
1. Go to Phone System / Outside Lines and click Modify next to the outside line that you would like
answered by the Auto Attendant.
2. Under Call Route, make sure that Auto Attendant is selected.
3. Under Default Auto Attendant, select the Auto Attendant you want to answer incoming calls on this line.
4. Click Update to save settings.