System information

System Administration Guide
19 Auto Attendant
With older phone systems, every office needed someone who answered the phone, routed calls, and took
messages. This person usually performed other tasks too and answering the phone created disruptions,
which prevented the tasks from being accomplished. Now, with Allworx, the phone is answered automatically
by the Auto Attendant, which frees up the operator for other duties.
Using the Auto Attendant to answer your phone automatically helps direct callers to the person or department
they want most. Callers can listen to a list of services and decide which one best suits their need, or use the
directories to hear the extension for an employee.
You can set up anywhere from 1 to 9 Auto Attendants depending on your need with each Auto Attendant
being assigned to one or more CO/DID Line, SIP Proxy, SIP Gateway, or Digital Line. For example, you may
use one Auto Attendant to answer calls for Sales and another for Service. In addition, you can record three
greetings for each Auto Attendant: a custom message to be used any time, one to be used during business
hours, and the third to be used during the non-business hours.
19.1 Configuring the Auto Attendant
Expand Phone System and click Auto Attendants.
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The nine Auto Attendants are numbered 431 to 439. The list of Attendants shows the attributes assigned to
each one. Click Modify for the specific Auto Attendant to set up.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems.
Revised: March 28, 2007
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