System information

System Administration Guide
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Revised: March 28, 2007
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16 Key System Behavior
The Allworx server and Allworx IP phones can be configured to behave like a Key System.
16.1 Example Configuration
Requirements
An insurance agent called Best Insurance is provisioned with 3 CO lines. The office is staffed by 5
employees, each having an Allworx
9112. The system will behave like a Key System with a PFK on each
phone mapped to each of the CO lines. Using the PFK, each user will be able to monitor and directly answer
each of the CO lines. If not answered, an incoming call should ring 6 times before routing to a central (not
individual user) voicemail for the office.
Configuration
1. Create a generic user on the system to receive the central voicemail for the office. Call the user “Best
Insurance”.
2. Create a system extension to route all incoming calls. Set up the call route so that it has one connection
attempt with Key System Ring Delay so the Call Appearance (phone) that will ring 6 times. Configure
the call route Finally clause to transfer to voicemail for user “Best Insurance”.
3. For each CO line, check the Enable Line Appearance checkbox on the Phone System / Outside Lines /
Modify page. Configure the call route for each CO line so all calls go to the created system extension.
4. For each Allworx
9112, configure a Line Appearance PFK for each CO line. See Configuring Allworx IP
Phones Section.