System information

System Administration Guide
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Revised: March 28, 2007
Page 73
15.5 Example Call Route Configurations
15.5.1 Example 1: Ring 1 Phone, Then Voicemail
Requirements
When Susan is in her office and a call is made to her extension, her phone should ring distinctively for inside
vs. outside calls (an inside call makes a single ring and an outside call makes a double ring). If she doesn’t
answer in 4 rings, the call should be directed to her voicemail.
Configuration
Modify the Caller-ID independent call route associated with Susan’s In Office presence such that it has:
 One connection attempt where:
ο The phone is Susan’s office phone
ο The number of rings is 4
ο The ring type is Single (int), Double (ext)
 Finally clause set to transfer the call to Susan’s voicemail
15.5.2 Example 2: Ring 1
st
Phone, Then ring 2
nd
Phone, Then Voicemail
Requirements
Regardless of Susan’s presence, when a call is made to her extension, her phone should ring. If she doesn’t
answer in 4 rings, then her administrative assistant’s phone should ring with a distinctive ring so he knows it
is a call for Susan. If the assistant doesn’t answer in 4 rings, the call should be directed to Susan’s voicemail.
Configuration
Modify the Caller-ID independent call route associated with Susan’s In Office presence such that it has:
 First connection attempt where:
ο The phone is Susan’s office phone.
ο The number of rings is 4.
ο The ring type is Single (int), Double (ext).
 Second connection attempt where:
ο The phone is Susan’s assistant’s office phone.
ο The number of rings is 4.
ο The ring type is Ring Type 4.
 Finally clause set to transfer the call to Susan’s voicemail.
 Select the checkbox to apply these changes to all Susan’s presences.
15.5.3 Example 3: CO Line Rings 2 Phones, Then ring 3
rd
Phone, then Voicemail
Requirements
Instead of having calls from a CO line go to the Auto Attendant, the calls should be answered live whenever
possible. Tom and Joe work in telephone sales and are responsible for talking with customers. Their
manager, Susan, will talk with customers if both Tom and Joe are busy. If no one answers the call, it should
be transferred to Tom’s voicemail.
Configuration
Create a system extension for Sales. Change the CO line’s call route so that incoming calls go to the Sales
extension. Modify the sales extension call route such that it has: