System information

System Administration Guide
15.4 Outside Line Call Routing
Outside lines (of any type: CO Line, DID Line, SIP Proxy, SIP Gateway, or a Digital Line) have a call route
associated with them. Go to Phone System / Outside Lines and click the Modify link on one of the CO lines.
The Call Route section determines how a call coming into the system on this CO line is directed. The options
shown are mostly self-explanatory. Below is some additional information.
The Allworx
server supports multiple Auto Attendants. When a call is routed to an Auto Attendant, it goes to
the designated default Auto Attendant for this outside line.
To use the full flexibility of the Allworx
server call routing for any call from an outside line, set the outside line’s
call route to go to a system extension. Then configure whatever routing is desired for the system extension.
Using this, outside calls can be directed in ways such as:
 Route to one phone and then another.
 Route to multiple phones concurrently.
 Route to a Call Queue.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems.
Revised: March 28, 2007
Page 72