System information

System Administration Guide

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: March 28, 2007

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Tips about backups:

 Once backup settings have been configured, you can use the Backup Now button to initiate an extra

backup out of the normal periodic backup period. A dialog prompt is be displayed by the server when

OfficeSafe Backup process has started.

 Do not exit the OfficeSafe application. The OfficeSafe application must be running on the PC whenever

a backup is performed. You can use the minimize option in the application to hide it in the system tray.

Consult the activity logs to ensure backups are occurring when expected.

 The OfficeSafe application Current Status and Activity Log will give progress during the backup

process. When the backup is completed, the Current Status state will be Idle and the Activity Log will

display “Saving backup completed successfully.”

 Incremental backups only update an existing backup image. If you wish to archive multiple backups in a

rolling backup history window, full backups are required.

13.1.3 Additional Backup Options

The follow options are available from the OfficeSafe application under Backup Options:

 Override Allworx

Server Backup Mode – used to force a full backup when the server is set to

incremental for one of the following conditions:

ο After N days since the last full backup, where N is selectable

ο After every N incremental backups, where N is selectable

ο Never (default)

 Retain Old Backups – used to set the number of old full backups to retain. The default is zero to

conserve disk space on the PC, but you may want to maintain at least two complete backups.

13.2 How to Restore Data

You must restore the data while the Allworx

server is in Safe Mode. When in Safe Mode, the server will

always use the factory default IP address (192.168.2.254) with DHCP enabled. In order to avoid IP address

conflicts on the network, it is recommended that all the LAN connections be unplugged and to plug in only the

OfficeSafe PC used for configuring the restore.

Restores are initiated from the Allworx

server in Safe Mode and require the PC providing the backup to be

connected to the server’s LAN and running the OfficeSafe application.

Step to Restore

1. From the OfficeSafe Application, a restore will use the most recent backup by default. Select Restore

Option under Restore to select the backup to restore. If Auto Select is enabled (the Default setting), then

the most resent backup will be used. Disable Auto Select and click on the drop-down list to select any

available backup.