System information

System Administration Guide
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© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Last Revised: March 28, 2007
Page iv
19 Auto Attendant......................................................................................................................................81
19.1 Configuring the Auto Attendant...........................................................................................................81
19.2 How to Assign the Auto Attendant to an Outside Line ........................................................................83
19.3 How to Record the Auto Attendant Greetings.....................................................................................84
20 Call Queues ...........................................................................................................................................86
20.1 Configuring a Queue...........................................................................................................................86
20.1.1 Managing Custom Queue Message Content ..............................................................................88
20.2 Servicing a Queue with an Allworx IP Phone ......................................................................................88
20.2.1 Configuring the Phone ................................................................................................................88
20.2.2 Agent Phone Configuration Example ..........................................................................................89
20.2.3 Logging in and out of the Queue.................................................................................................90
20.3 Servicing a Queue with a Non-Allworx IP Phone ................................................................................90
20.4 Configuring Calls To Route To the Queue..........................................................................................90
20.4.1 Example 1: Call Routing To Auto Attendant and Then Call Queue.............................................91
20.4.2 Example 2: Call Routing Directly to Call Queue..........................................................................91
20.4.3 Example 3: Call Routing To AA, Live Answer Option, and then Call Queue...............................91
21 Call Monitors .........................................................................................................................................93
21.1 Difference between Call Monitors and Call Queues ...........................................................................93
21.2 Configuring a Call Monitor ..................................................................................................................93
21.2.1 Modify Call Monitor Description ..................................................................................................93
21.2.2 Set up Call Monitor into Call Route.............................................................................................93
21.3 Call Monitor with an Allworx IP Phone ................................................................................................94
21.3.1 Configuring the Phone ................................................................................................................94
21.4 Configuring Calls to Route to the Call Monitor....................................................................................95
21.4.1 Example 1: Call Routing to Auto Attendant and then Call Monitor..............................................95
21.4.2 Example 2: Call Routing to Call Monitor and then Transfer to a Call Queue ..............................96
22 Parking Orbits .......................................................................................................................................97
22.1 Configuring Parking Orbits for Allworx IP Phones...............................................................................97
23 Zoned Paging and Overhead Paging ..................................................................................................99
23.1 Paging Amplifier and Door Release Relay..........................................................................................99
23.2 Paging Zone Names .........................................................................................................................100
23.3 Paging Zone Operation on the Handsets..........................................................................................100
24 Abbreviations......................................................................................................................................101