System information

System Administration Guide
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© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems.
Revised: March 28, 2007
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12 Unified Messaging
The Allworx server supports unified messaging such that a user’s voicemail and email messages are
combined into one inbox in the system. Because voicemail and email are stored together and because
voicemail can be accessed as voicemail on the phone or as email on a PC, unified messaging may behave in
unexpected ways. Here are some of the important properties of the unified messaging feature:
 Voicemail and email are stored in one inbox on the server. Messages from this inbox can be forwarded
to another email account or POP’d to an email client.
 Using a phone, the voicemail messages can be listened to, deleted, etc. When a voicemail message is
deleted via a phone, it is deleted from the inbox on the server.
 When unified messages are deleted off the server because of a POP or a mail forward, the voicemail is
deleted as well, and is no longer available on a phone.
12.1 Access Mechanisms
The two main mechanisms to access your voicemail and email messages from the server are:
 Forwarding messages to another email account.
 Using a POP3 email client to transfer the messages to your PC.
12.1.1 Forwarding Messages via Message Aliases
Using the server’s Message Aliases feature (Business / Message Aliases page), you can forward any
incoming message (voicemail or email) for a user to an external (non-Allworx
server) email account. This is
done by entering the user’s Allworx
login name as the email alias and the external email address in the
members list. If you want to save a copy of the message on the Allworx
server, also enter the user’s login
name in the members list.
Note: If you save a copy on the server, eventually the user may exceed his inbox quota on the server. To
avoid this, the user’s messages must be periodically deleted from the server.
12.1.2 Common Mistake in Forwarding Messages
A common error is assigning the Allworx server’s domain name to be that of an existing domain name.
Example:
MyCompany pays an Internet hosting service to provide email for all their employees at
[e-mail]. The employees get their email by configuring their email application to POP the
email off the hosting service’s email server. When the Allworx
server is installed, it is given a domain name of
mycompany.com.
This creates a problem where the Internet DNS servers are configured such that mail for
[e-mail] is to be sent to the external hosting service’s IP address, but the Allworx
DNS server
has been configured to think it is responsible for handling email for the same domain name. Then when
putting [e-mail] in the members list, the Allworx
server says “that’s me!” and sends the email
to himself instead of to the external IP address. The solution is to not use the same domain name for both.
12.1.3 POP3 Client
Using the POP3 Mail Transfers section of the Business / Users / Modify User page, each Allworx user can be
configured so that a POP3 request to transfer email to a POP3 client will work: