System information

System Administration Guide

11.1.4 Exceptions

Dialing Rules and Service Groups are only used for Call Appearance calls, not for Line Appearance calls.

This is because Line Appearance calls access the outside line directly.

Only the North American Numbering Plan (NANP) is supported by the server dialing rules. If your Allworx

server is located in an area that does not support NANP, then you can gain direct access to an outside line

by using a Line Appearance PFK or dialing ‘9#’.

11.2 North American Numbering Plan Administration (NANPA)

The Allworx

server routes calls using the Service Group that has been assigned to the type of number dialed.

When NANPA is enabled or disabled it changes the types of numbers dialed that the system supports.

NANPA is typically enabled for installations in North America, and disabled for all other solutions

When NANPA is disabled (unchecked) and if 9 is dialed and All other numbers is used for an outside call, the

system requires a # after dialing the number to terminate the collection of digits. If # is not pressed the

system will time out after 6 seconds and try to route the call based on the number dialed.

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: March 28, 2007

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