System information

System Administration Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Last Revised: March 28, 2007
Page iii
13.2 How to Restore Data...........................................................................................................................54
13.3 Server to Server Backup and Restore ................................................................................................57
13.4 Exporting and Importing Backup Files ................................................................................................57
13.4.1 Export Backup Files ....................................................................................................................57
13.4.2 Import Backup Files ....................................................................................................................58
14 Remote IP Phone ..................................................................................................................................59
14.1 General Network Configuration Requirements ...................................................................................59
14.2 Allworx Server Behind 3
rd
Party NAT Firewall .....................................................................................59
14.3 Remote Allworx IP Phone ...................................................................................................................60
14.3.1 Configuration...............................................................................................................................60
14.3.2 Remote Phone Behind a Third Party Firewall .............................................................................61
14.3.3 Limitations...................................................................................................................................63
14.4 Remote 3
rd
Party IP Phones................................................................................................................65
15 Call Routing...........................................................................................................................................66
15.1 Call Routing Concepts ........................................................................................................................66
15.1.1 Introduction .................................................................................................................................66
15.1.2 Connection Attempt.....................................................................................................................66
15.1.3 Finally Clause..............................................................................................................................66
15.1.4 Primary Route, On-Busy Route, and Call Route.........................................................................67
15.1.5 CallerID Dependant Call Routes .................................................................................................67
15.1.6 Presence.....................................................................................................................................67
15.1.7 User Extensions and System Extensions ...................................................................................67
15.1.8 Concept Summary ......................................................................................................................67
15.2 View and Change a Call Route...........................................................................................................68
15.3 Changing a User’s Presence Setting ..................................................................................................71
15.3.1 Changing Presence Via an Allworx IP Phone .............................................................................71
15.3.2 Changing Presence Via Any Phone............................................................................................71
15.3.3 Changing Presence Via the User Intranet Web Site...................................................................71
15.3.4 Changing Presence Via the Administrative Web Page ...............................................................71
15.4 Outside Line Call Routing ...................................................................................................................72
15.5 Example Call Route Configurations ....................................................................................................73
15.5.1 Example 1: Ring 1 Phone, Then Voicemail................................................................................73
15.5.2 Example 2: Ring 1
st
Phone, Then ring 2
nd
Phone, Then Voicemail............................................73
15.5.3 Example 3: CO Line Rings 2 Phones, Then ring 3
rd
Phone, then Voicemail .............................73
16 Key System Behavior ...........................................................................................................................75
16.1 Example Configuration........................................................................................................................75
17 Direct Inward Dialing (DID)...................................................................................................................76
17.1 Create a DID Block .............................................................................................................................76
17.2 Configure a Call Routing Plan for the DID Block.................................................................................76
17.3 Create the DID Lines ..........................................................................................................................77
18 Web, FTP, and CIFS..............................................................................................................................79
18.1 Web Sites............................................................................................................................................79
18.1.1 Internal Administration Web Site.................................................................................................79
18.1.2 Internal System Info Web Site.....................................................................................................79
18.1.3 Internal Custom System Web Site ..............................................................................................79
18.1.4 Internal Custom User Web Site...................................................................................................80
18.1.5 External Custom Web Site ..........................................................................................................80
18.2 Internal FTP Site .................................................................................................................................80
18.3 External FTP Site................................................................................................................................80
18.4 Internal CIFS File Server (Allworx 10x only) .......................................................................................80