System information

System Administration Guide

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: March 28, 2007

Page 29

instances of the same Call Appearance to a station allows the station to take multiple calls to the same logical

address.

Example: Administrative Assistant

The office administrative assistant, Susan Bell, wants to be able to optionally answer the phones of two

executives: Tom Brown and Joe Andrews. Here are the steps to accomplish this:

1. The assistant will already have one Call Appearance on her phone for her own calls. New Call

Appearances will be added for each executive. The first new Call Appearance description could be

changed from Susan Bell (L2) to Susan Bell (Tom). The second description could be changed similarly.

2. The call routes for the executives would be set to ring their own handset and the assistant’s handset in

parallel. However, by setting it to ring the Call Appearance on Susan’s phone that is designated for that

executive, she’ll know who the call is for and can answer accordingly (“Good morning, Tom Brown’s

office…”).

Note: That the procedures in this example could be applied to other scenarios like one person answering

calls to sales as well as support. By sending each of those calls to distinct Call Appearances, the

answering person can greet the caller appropriately.

9.3 View Configuration

The phone configuration parameters are available by clicking on the View Configuration link of a specific

handset from the Handsets page. Once viewing the specific configuration of a particular handset you should

be on the Phone System / Handsets / View Configuration page. In addition to the summary information about

the handset you are viewing including its available Call Appearances, there are the following set of areas the

handset settings can be manipulated in:

 Programmable Feature Keys

 Call Assistant Appearances

 Template Options

 Phone Options

Each one of the above topics will be examined in the sections below.

9.4 Programmable Function Keys (PFKs)

Look at the Programmable Function Keys section on the View Configuration page of a particular handset.

This section is used to show and modify the configuration of the individual PFK’s on a particular handset. To

change the configuration, click the Modify link.

For each PFK in the phone station there is a numbered row corresponding to the individual PFK. The System

Administrator has the ability to set the function for the particular PFK by clicking the drop down arrow and

choosing one of the available functions. Each function is detailed in the following sections, but here is a list of

the types supported:

 Busy Lamp Field (BLF)

 Call Appearance

 Call Monitor

 Function Feature Key

 Line Appearance

 Not Used

 Parking Orbit