System information

System Administration Guide

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: March 28, 2007

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be kept relatively secret. The peer site must also specify this same login name for the two Allworx servers to

successfully identify each other.

Password

– The assigned password used to register with the remote site. For security purposes this should

be kept secret and not easily guessed. The peer site must also specify the same password for the two

Allworx servers to successfully authenticate with each other.

Remote IP Address

– The public static IP address of the remote site. This is required so that the local Allworx

server knows how to contact the peer remote server.

Remote Extension Range

– This is the dialing prefix this local site uses to reach its peer site. The last three

digits of the 7-digit dialed number is always the 3 digit extension of the user you wish to reach at that remote

site. Many times administrators configure speed dial or PFK buttons on the phones to map to the 4-digit prefix

of commonly dialed sites.

8.5 Multi-Site Extensions

This feature, new with the 6.5 software releases, allows for the connection between remote sites to be

completed using a 3-digit extension instead of the pre-existing 7-digit number, which included the user’s

extension with a 4-digit prefix. Multi-Site extensions can be enabled by selecting the Allow multi-site

extensions checkbox on the Servers / VoIP page.

When an extension is dialed, the server queries its database for the extension’s call route. If a match cannot

be found, the server forwards the extension request to all known remote sites. If a remote site matches the

extension, it will exercise the call route for that extension and connect the site-to-site call when a party

answers. To use this feature effectively while avoiding misplaced calls, each site should have a unique set of

extensions (i.e. should not use the same extension on multiple servers).

For example, in a three-site installation, site one could use 100-130, site two could use 131-160, and site

three could use 160-190. Use this example as a basis for setting up system extensions as well. However, if

more extensions are needed that will cause overlapping between the remote sites, 7-digit dialing must be

used.

Note: The 3-digit multi-site capabilities are only applicable to certain portions of the dial plan:

Extensions Description

1xx User Extensions

2xx System Extensions

31xx Call Answering for users

61xx Call Answering for users