System information

System Administration Guide
4 Upgrading Server Software
The software on the Allworx server is upgradeable. Before performing an upgrade, be aware that:
 It is highly recommended that you perform an OfficeSafe backup prior to performing the upgrade (see
Backup and Restoring Data).
 An upgrade will require a reboot of the server. So, the system should be idle (no phone or data users)
when this is done, or a disconnection and/or disruption of data may occur.
To upgrade the software on the server, go to the Maintenance / Update web administration page. (In most
cases the web administration pages can be viewed with various web browsers, but for this task it is
recommended that you use the Microsoft Internet Explorer browser.) You will see a screen area like this:
As you can see, there are two steps involved: copying the files to the update area and activating the update.
4.1 Step 1: Copy Files to the Update Area
The copy step allows two alternatives: letting the sever download the software update files from the web or
manually copying update files that you already have to an FTP window. Let’s look at each of these
alternatives in more detail.
4.1.1 Alternative 1: Automatic Download from the Web
When you click on the download from the web link, the server makes a connection to a web site on the
Internet that has the software and begins to download it to the server. Of course, if your server cannot get to
the Internet, this will fail. So, make sure that your Internet connectivity is working. Depending on the
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© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems.
Revised: March 28, 2007
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