System information

System Administration Guide
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Revised: March 28, 2007
Page 96
21.4.2 Example 2: Call Routing to Call Monitor and then Transfer to a Call Queue
Requirements
The inbound call will ring directly to a Support Call Monitor. If not answered, then will be the call will be
transferred to the Customer Support queue.
Configuration:
1. A Customer Support system extension is created using the Support Call Monitor on the first connection
attempt and that will then transferred to the Customer Support queue.
2. The inbound call will come in on an outside line. The outside line’s call route is set to route calls directly
to the Customer Support system extension.