System information

System Administration Guide

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: March 28, 2007

Page 95

7. Set the Ring Type from the drop-down menu. This allows a unique ring such that the Call Monitor can

be distinguished from other calls to this phone.

8. Select Done to complete the assignment.

9. Select Update to save the new PFK setting.

Additionally, an Allworx

IP phone can be programmed to display:

 Multiple Call Monitors per phone to track more than one Call Monitor.

 Multiple occurrences of the same Call Monitor. This allows a user to take more than one call at a time

from the same Call Monitor, so that additional calls are not missed while attending to the current call.

21.4 Configuring Calls to Route to the Call Monitor

A call enters a Call Monitor when it is routed from a system or user extension. Therefore, configuring the

server so that inbound calls enter a Call Monitor is the same as configuring it for any inbound call routing. The

same features for the handling of any inbound call can be used to route a call to a Call Monitor:

 The outside call can be sent to the Auto Attendant or route directly to the Call Monitor extension.

 If the call goes to the Auto Attendant, a menu short cut can be set up to route the call to the Call

Monitor extension.

See the

Call Routing section in this document for information on setting up call routes. Both user extensions

and system extensions can be set up to route a call to a Call Monitor.

Go to the Auto Attendant / Menu Shortcuts section of the Phone System / Auto Attendants page to set up an

Auto Attendant menu shortcut.

21.4.1 Example 1: Call Routing to Auto Attendant and then Call Monitor

Requirements

The inbound call will come in to the Auto Attendant. The custom Auto Attendant greeting will include, “For

marketing, press 3.” When the caller presses 3, the line will start ringing the Call Monitor key for the

marketing group’s phones.

Configuration

1. The inbound call will come in on an outside line. The outside line’s call route is set to route calls to the

Auto Attendant.

2. A system extension is created for a Marketing monitor on the first connection attempt.

3. Configure a Call Monitor Programmable Feature Key for each of the marketing group’s phones.

4. An Auto Attendant custom greeting is recorded that tells the callers to press 3 to reach marketing group.

5. An Auto Attendant menu shortcut is configured so that digit 3 calls the Marketing group extension.