User`s guide

Server Software Release Notes – Release 6.9.7.1

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

Revised: February 17, 2009

Page 3

Important Installation Information

1. This release should not be installed while the server is in Safe Mode. Installation should be done in

Normal Mode using the Maintenance > Update screen.

2. Once the update has been activated and the server has finished rebooting, the server must be

rebooted a second time. Use the Maintenance > Restart screen and choose the Normal restart

option.

3. Downgrading to earlier releases causes problems and is not supported. It is very important that you

back up your system using OfficeSafe, prior to performing the upgrade. If a downgrade must be

done, boot the server into Safe Mode and restore the backup. If a backup is not available, boot the

server into Safe Mode, format the drive and install the older software. However when this is done,

configurations will be lost.

4. In release 6.7, the File Server (CIFS) capability of the Allworx 10x server was discontinued. When

servers running release 6.5 or earlier are upgraded to release 6.7 or higher, user files that were stored

on the File Server will no longer be available through Windows file sharing. If you are upgrading and

need to retain these user files, they can be copied to other storage using anonymous ftp to the server

LAN (e.g. ftp://192.168.2.254). The files will be found on the server in user subdirectories:

/users/<username>.

5. There are separate

software distributions for each of the Allworx server models. It is very important to

install the software version that is intended for your server.

6. Phone firmware is completely common between the Allworx server products. Phones are inter-operable

between different server models.

7. Allworx phones and port expanders must be rebooted after installation of this server software version to

obtain the new firmware releases.

Note: Allworx phone and port expander firmware cannot be downgraded. Downgrading is prevented by

the system.

8. If an Allworx IP phone displays a Config / Init Error, restore factory defaults within the handset

configuration.

9. For reliable operation in site-to-site Allworx installations (multiple Allworx servers), all of the servers

must be running the same software release. If you upgrade any of the servers in a site-to-site Allworx

installation, upgrade all of the other servers, as soon as possible.

10. Installing an Allworx Px 6/2 Expander on a network with a non-Allworx DHCP server

If the Px is being installed on the same network as the Allworx server and if a device other than the

site’s Allworx server is being used as the network’s DHCP server, the Px may fail to plug and play. If

the DHCP server uses DHCP Option 66, then you must set the TFTP Server IP Address value in the

DHCP server’s database. In the DHCP server’s configuration, set the TFTP Server IP Address to the

LAN IP Address of the Allworx server. If the site’s DHCP server does not support DHCP Option 66 or if

after setting up the DHCP server the Px fails to plug and play, set the Px’s network settings manually

using the procedure below. A few Allworx Px 6/2 Expanders with the earliest version of pre-loaded

software do not properly utilize the DHCP Option 66 information.