Allworx® Phone Guide 9224
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx. © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide – 9224 Table of Contents 1 GETTING STARTED.....................................................................................................................................................1 1.1 1.2 1.3 2 W HAT IS IN THE BOX? ...............................................................................................................................................1 CONNECTING THE PHONE ......................................................................................................
Phone Guide – 9224 11 ABBREVIATIONS .......................................................................................................................................................20 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide – 9224 1 Getting Started 1.1 What is in the box? Check the contents of the box your phone came in. You should have: • Allworx 9224 phone and base • Handset with cord • Phone Functions Reference Card • This guide Not included but also needed: • Ethernet cable to connect the phone to the network • Power supply: 24VDC, 400 mA (or a network connection with Power over Ethernet) Optional Allworx Tx 92/24 Telephone Expanders can be purchased for your Allworx 9224 phone. 1.
Phone Guide – 9224 7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen. A normal sequence would include: a. Allworx Logo. b. Starting network. c. Loading configuration files. d. Station Init complete. e. After successful startup, the phone will display date, time, your presence, your name, and extension. f. If the phone does not follow this sequence or displays an error, contact your System Administrator. 1.
Phone Guide – 9224 2 Adjusting Your Phone 2.1 Base Assembly and Adjusting the Angle of the Phone You can adjust the Allworx 9224 phone on its base so that it is easy to use and easy to read the screen. 1. Lay the phone face down on a soft surface with top of the phone pointed away from you. 2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be adjusted at different angles when sitting on a desktop. The nearest set of holes provides the steepest angle.
Phone Guide – 9224 3 Introduction to your Allworx Phone Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each programmable button on the phone will function differently depending on the mode of the phone. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved.
Phone Guide – 9224 4 Button Operation Button Light Purpose KEYPAD None Use the keypad to dial numbers in order to place a call. MESSAGES Solid red if new messages are present. Access the Message Center. INTERCOM Solid green when in use. Use the phone as an intercom. CONF Blinking green while (Conference) making connections Solid red when in use. Talk to three parties at a time using the 3-Way Conference functionality. Will indicate when Call Assistant - Call Recording is in progress.
Phone Guide – 9224 4.2 Intercom 1. Press the INTERCOM button and dial the extension of the person you would like to talk to. 2. The call is connected when the LCD screen displays Active Call. 3. Start talking. The person you called will hear you over their speaker. 4. Press the INTERCOM or SPEAKER button to end the call. 5. To deny an incoming Intercom request, press the IGNORE soft key. 4.3 Conference After connecting to the first person you want on the conference call, follow these steps: 1.
Phone Guide – 9224 6. If you want to cancel the transfer, press the RELEASE button. To return to the original caller, press the Call Appearance PFK where the call is currently being held. 4.5 Release The RELEASE button is used to hang up an active call or to abort a new call setup, such as the middle of a transfer operation. 4.6 Park PBX Behavior on a call appearance • To park an active call, press the PARK button.
Phone Guide – 9224 4. Press MUTE/DND to turn Do Not Disturb off your phone. The light on the MUTE/DND button will turn off. 4.10 Hold To place a call on hold: • Press the HOLD button. • Place the handset on the hook. o o The HOLD button will blink red once. The Call Appearance PFK for the call that is on hold will blink green until the call is picked up again. To take the call off hold: • Pick up the handset. • Press the SPEAKER button (for hands-free).
Phone Guide – 9224 5 Phone Operation 5.1 Placing a Call • Outbound calls can be placed by pressing the following PFKs: o Call Appearance: can be used to place extension-to-extension calls or to obtain an outside line (must dial 9 first). o Line Appearance: seizes the outside line without dialing 9 first. o Speed Dial: automatically dials the programmed number 5.
Phone Guide – 9224 5.6 Redial a Number • You can automatically dial the last number called by selecting the REDIAL soft key on the phone’s display screen,. • Select the CALLS soft key. Us the Up / Down navigation arrows to highlight the desired call. Press the Select button . • A PFK can be programmed by your System Administrator to redial the last number called. 5.7 Missed Calls If a call is missed, a message will appear on the phone’s display.
Phone Guide – 9224 • Day-Night Mode • Centrex Flash • Headset • Info • Park • Personal Speed Dial • Redial • Line Appearance • Messages • Parking Orbit • Queue Alarm • Queue Appearance • Speed Dial 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide – 9224 6 System Features 6.1 Operator Dialing (or transferring to) 0 from any phone will initiate a call to the company operator. 6.2 Extensions Dialing (or transferring to) any extension between the range of 100 – 299 (3 digit mode) or 1000 – 2999 (4 digit mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned to the extension. 6.
Phone Guide – 9224 Calls can be put in a Queue either by dialing an extension routed to a Queue from an Auto Attendant or by the following steps: To place a call in a Queue: 1. Press the TRANSFER button. 2. Dial 440# (# representing Queues 0 through 9) or an extension that is routed to a Queue. Retrieving a Call from a Queue Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a call from a Queue: • Dial extension 441# (# representing Queues 0 through 9).
Phone Guide – 9224 • Change name recording • Manage message greetings • Change password Note: For more information refer to the Allworx User’s Guide found on the Allworx website at www.allworx.com. 6.13 Answer Ringing Phone Using another Handset A user can answer another user’s ringing phone from their own handset by dialing 7 + the alternate phone’s extension. 6.14 Parking A call can be parked by pressing the PARK button.
Phone Guide – 9224 • Off (not lit) means the Call Monitor is idle, no incoming call. • Fast flashing green means there is an incoming call (with the handset set to ring). • Green means there is an active call on this handset. • Fast flashing red means there is an incoming call (with the handset set not to ring). • Slow flashing green means an active call is on hold by this handset.
Phone Guide – 9224 7 Advanced Topics 7.1 Phone Configuration Menu The following can be viewed / changed by selecting the CONFIG soft key: • Personal Speed Dial • Preferences • Reboot Phone • Clear Call History • Refresh Directory Caution: Check with your System Administrator before making any changes. 7.2 Personal Speed Dial You can program your frequently called numbers and dial them with the touch of a button. Setting up a Personal Speed Dial 1. Press the CONFIG soft key. 2.
Phone Guide – 9224 i. On Hook Dialing – Speaker mode will be enabled when a number on the keypad is pressed. Allows numbers to be dialed without pressing the SPEAKER button first. j. Visual Ringing – The visual ring indicator on the phone will flash red with an incoming call. k. Paging Enable Mode – If the phone is to allow pages to be received. l. Off Hook Answer Mode – Answers incoming calls when the phone is taken “off-hook”. m.
Phone Guide – 9224 1. Select the CONFIG soft key. 2. Scroll down and highlight Refresh Directory. 3. Press the Select button . 4. Select the EXIT soft key to exit the Refreshing the Directory screen. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide – 9224 8 Additional Information Your business directory, company phone list, conference scheduling page, distribution lists, phone features chart, and shared folders are available on the server. Open a web browser and enter http://ServersLANSideAddress into the address field. • ServersLANSideAddress is the IP address of your server on your local area network or the host name of the server. • Your System Administrator can give you this address.
Phone Guide – 9224 10 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
