® Allworx Phone Guide 9202E
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp. © 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide – 9202E Table of Contents 1 GETTING STARTED .................................................................................................................................................... 1 1.1 1.2 2 W HAT IS IN THE BOX? ............................................................................................................................................... 1 CONNECTING THE PHONE .......................................................................................................
Phone Guide – 9202E 7.6 7.7 REFRESH DIRECTORY ............................................................................................................................................ 16 HOT DESK LOGIN ................................................................................................................................................... 16 8 ADDITIONAL INFORMATION ................................................................................................................................
Phone Guide – 9202E 1 Getting Started 1.1 What is in the box? Check the contents of the box your phone came in. You should have: • Allworx 9202E phone and base • Handset with cord • Phone Functions Reference Card • A Quick Start Guide Not included but also needed: • Ethernet cable to connect the phone to the network • Power supply: 24VDC, 400 mA (or a network connection with Power over Ethernet) 1.
Phone Guide – 9202E 6. Thread cables through the strain relief guide. 7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen. A normal sequence would include: a. Allworx Logo. b. Profile: (depending upon phone configuration) c. Configuring Network d. Starting Network. e. Loading Config Files f. Station init complete. g. After successful startup, the phone will display the current date, time, your presence, your name, and extension. h.
Phone Guide – 9202E 2 Adjusting Your Phone 2.1 Base Assembly and Adjusting the Angle of the Phone You can adjust the Allworx 9202E phone on its base so that it is easy to use and easy to read the screen. 1. Lay the phone face down on a soft surface with top of the phone pointed away from you. 2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be adjusted at different angles when sitting on a desktop.
Phone Guide – 9202E 3 Introduction to your Allworx Phone Allworx 9202E VoIP Phone 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.
Phone Guide – 9202E 3.1 Buttons Button Light Purpose Keypad None Use the keypad to dial numbers when placing a call. MESSAGES Solid red if new messages are present Access the Message Center. TRANSFER Solid red until the call is transferred Transfer a call to another extension. SPEAKER Solid green when in use Use the phone as a speakerphone or activate a headset. Solid red when Mute Turn off the microphone in the handset, speakerphone, or headset.
Phone Guide – 9202E 4 Button Operation 4.1 Messages If the MESSAGES button is red, you have a new message in your voicemail inbox. The number of new messages appears on the screen next to an envelope icon . To listen to your voicemail, press the MESSAGES button. You will be required to enter your password to access your messages. 4.2 Conference The Allworx 9202E phone provides the ability to set up conferences between three parties (3-way conferences).
Phone Guide – 9202E 2. At the dial tone, press the Vmail soft key and then dial the user's extension. 4.4 Speaker Press the SPEAKER button for hands-free use of the phone. If you are already using the handset, you can press the SPEAKER button and then place the handset on hook. Take the handset off the hook to continue using it again. When you are finished with the call, press the SPEAKER button to hang up. Note: If you are using a headset, use the SPEAKER button to activate it.
Phone Guide – 9202E To pick up a different call on hold: • Press the flashing LINE button for that call or use the Up / Down navigation arrows to display the call on the screen, and then pick up the handset. If you have a call on hold and a new call comes in, the new call will be answered when the handset is lifted. If Music on Hold is enabled for your handset, callers on hold will hear music. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.
Phone Guide – 9202E 5 Phone Operation 5.1 Placing a Call Outbound calls can be placed by lifting the handset, by pressing one of the LINE buttons, or by pressing the SPEAKER button. Dial the extension or press the SpDial soft key to automatically dial a programmed number. Your phone may also be configured to allow you to begin dialing without lifting the handset or pressing a button. If so, dialing will automatically activate the speaker phone or headset.
Phone Guide – 9202E 5.7 Change Presence State The MUTE/DND button can also be used to change your Presence setting directly from the phone. The Presence states are: ‘In Office’, ‘At a Meeting’, ‘On Vacation’, ‘On Business Trip’, ‘At Home’, ‘Away’, and ‘Busy’. 1. Press and hold the MUTE/DND button to display the Presence states. 2. Using the Up / Down navigation arrows, scroll to the desired Presence. 3. Use the SELECT button to save the Presence state.
Phone Guide – 9202E 6 System Features 6.1 Operator Dialing (or transferring to) 0† from any phone will initiate a call to the company operator. 6.2 User / Resource Extensions Dialing (or transferring to) any extension between the range of 100 – 299†1 (3 digit mode) or 1000 – 2999† (4 digit mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned to the extension. 6.
Phone Guide – 9202E 6.10 Conference Center The Conference Center is an optional feature. Dial 408† to access the Conference Center. For details on using conference center refer to the Allworx User’s Guide found on the website at www.allworx.com. 6.11 Allworx Message Center The Allworx Message Center can be reached by: • Pressing the MESSAGES button, or • Dialing 6† + your extension from your phone or from the company Auto Attendant, if you are calling from an outside line.
Phone Guide – 9202E 1. Press the Transfer button. 2. Dial extension 700 and wait for the call to be answered. 3. The Parking Orbit extension will be announced. 4. Hang up. The call is now parked in the announced location. Retrieving a Parked Call Parked calls can be answered by dialing the Parking Orbit extension of the call. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2012 Allworx Corp, a Windstream company. All rights reserved.
Phone Guide – 9202E 7 Advanced Topics 7.1 Phone Configuration Menu The following can be viewed or changed by selecting the CONFIG soft key: • Personal Speed Dial • Preferences • Reboot Phone • Hot Desk Login • Clear Call History • Refresh Directory Caution: Check with your System Administrator before making any changes. 7.2 Personal Speed Dial You can program your frequently called numbers and dial them with the touch of a button. Setting up a Personal Speed Dial 1. Press the Config soft key.
Phone Guide – 9202E a. LCD Settings – Controls the LCD display settings. Use the Volume bar or Up / Down navigation arrows to adjust. b. Call History Size – Number of calls kept in History. 0 – 99 (Default: 99). c. Clock Mode – Time Display for LCD Screen. d. Hold Reminder Mode – How the hold reminder behaves. e. Redial Memory – To have the last number dialed stored in the phone. f. Audible Dialing – Tones are heard when a key is pressed. g. Call Timer Display – Displays the length of time during a call.
Phone Guide – 9202E 6. Select the Yes soft key to save any changes OR select No to cancel changes made. 7.4 Reboot the Phone On occasion, rebooting the phone may be required. For example, when the Allworx server System Administrator makes changes to the phone’s configuration, it must be rebooted. 1. Select the Config soft key. 2. Highlight Reboot Phone. 3. Press the SELECT button . 4. If you have any unsaved changes, you will be asked if you want to save them before rebooting.
Phone Guide – 9202E 8 Additional Information Your business directory, company phone list, conference scheduling page, distribution lists, and instructions for using phone features are available on the Allworx server. Open a web browser and enter http://ServersLANSideAddress into the address field. Accessing some feature will require that you log in using your Message Center password. • ServersLANSideAddress is the IP address of your server on your local area network or the host name of the server.
Phone Guide – 9202E 9 Wall Mounting (Optional) The Allworx 9202E can be mounted on a wall. This requires a wall mounting plate. Mounting plates should meet the requirements of standard TIA-570-B, Section 5. The mounting plates are available from your local telephone company or your local retailer. Caution: If using a standard telephone wall mounting plate, DO NOT make any connection to the RJ11 jack.
Phone Guide – 9202E 10 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Phone Guide – 9202E 11 Abbreviations PoE – Power over Ethernet VoIP – Voice over Internet Protocol PBX – Private Branch Exchange DND – Do Not Disturb 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.
