User`s guide

Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 83
www.allworx.com
Revised: 11/22/13
Call Appearance
Maps to one of the Call Appearances available on the phone. This enables
placing or receiving calls. Additionally:
• Enables distinctly using each Call Appearance in call routing and for managing
those calls independently and concurrently on the same phone.
• Mapping more than one PFK to the same Call Appearance enables multiple
calls to that Call Appearance to be active at the same time. The Call
Appearance does not appear busy to the call route until all the PFKs defined
for that Call Appearance are in use. This is similar to call waiting except the
system uses the PFKs to alert and select a new call.
Configuration Example: Busy Receptionist
Requirements: Susan works as a receptionist at a busy office. She gets many
phone calls each hour. She wants to be able to answer each call while
minimizing the possibility of any caller getting a busy signal.
Phone Configuration: She has one Call Appearance defined on her phone. She
sets up 8 of her phone PFKs to map to her phone’s Call Appearance. (She wants
to use the remaining PFKs for other functions).
Discussion: When the first phone call comes in, her phone rings and the first of
the Call Appearance PFKs blinks green. While talking with the first caller, a
second call comes in. Her phone rings again and the second Call Appearance
PFK blinks green. She puts the first caller on hold by pressing the Hold button on
her phone and picks up the second caller by pressing the second Call
Appearance PFK. She can continue to put callers on hold and answer new calls.
She terminates calls by switching to another Call Appearance PFK
Call Monitor
Map to one of the 10 Call Monitors in the system. A Call Monitor enables live call
answering of any outside line or mapped call route through the associated Call
Monitor. See “Call Monitors” on page 187 for more information.
Call Supervision
Enables supervisors to monitor calls for designated handsets in three modes:
• Barge In
• Silent Monitor,
• Whisper.
See “Call Supervision” on page 171 for more information.
Emergency Alert
Receive audible and visual alerts whenever making an emergency call from any
local or remote handset on the system. See “Emergency Support” on page 165
for more information.
Feature Description