User`s guide

Allworx Server Administrator’s Guide Version 7.6
Page 82 1-866-ALLWORX * 585-421-3850
www.allworx.com
Revised: 11/22/13
11.4 Programmable Function Keys (PFKs)
To configure the PFKs:
1. Log in to the Allworx server admin page, navigate to Phone Systems >
Handsets and locate the handset that needs configuration.
2. Click the View Configuration link in the handset row. The Configuration page
displays for the specific handset.
3. Locate to the Programmable Function Keys section, and click the Modify link.
The Programmable Function Keys page displays. There is a numbered row in the
table corresponding to the individual PFK on the phone.
For handsets with more than 12 PFK buttons or TxExpander the user can assign
options to more than 1 column of PFKs. There are links for the Left/Right sets of
PFK buttons for the handsets and the TxExpander.
4. Click the drop-down menu next to the key number, and select an available feature
for each PFK.
Feature Description
ACD Appearance
Service calls in ACD queues. Users log in and out of ACD queues with this PFK.
When logged in, the user can receive and answer calls from ACD queues.
Logged in agents can temporarily stop ACD calls from routing to them by
pressing the PFK. The PFK flashes red when it is in this state. Pressing the PFK
again enables calls to route to the agent.
Busy Lamp Field (BLF)
Monitors and dials another phone. The other phone is specified when setting up
the BLF function. When pressing the PFK, the behavior of this function is
dependent upon the Station Mode selection.
When Station Mode is set to PBX Behavior, the phone dials the designated
extension.
When Station Mode is set to Key System Behavior, the phone places an
intercom connection to the designated phone.
Note: “Handset Preference Groups” on page 72 to set Station Mode.